Letters & Commendations
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April 2018 VNSNY CHOICE Commendations
April 25, 2018–Providing excellent customer service is something we should always strive for. Here are excerpts from some of the dozens of calls we receive each week from members thanking CHOICE staff for a job well done. A CHOICE Member phoned to compliment Member Services Representative Jessica Polanco on Jessica’s “excellent service” in helping her. “She was a pleasure to speak to,” the member added. “I am very grateful, and want to make sure everyone knows what wonderful and great service she provided.” A CHOICE MLTC member called to say that Member Services Representative Eblond Achile provided “exceptional” assistance with an issue the member was having. “Eblond is great with her customer service skills, and courteous,” she noted. A CHOICE member’s wife commended Member Services Representative Joy A. Brown for her “outstanding service.” The spouse explained that the couple had been dealing with several issues regarding supplies. “Joy went above and beyond to see the
March 2018 VNSNY CHOICE Staff Commendations
March 28, 2018–Providing excellent customer service is something we should always strive for. Here are excerpts from some of the dozens of calls we receive each week from members thanking CHOICE staff for a job well done. The daughter of a CHOICE MLTC member called to express how appreciative she was for the assistance of Member Services Representative Lorraine Flores in obtaining supplies for her father. “Lorraine made the process so easy and smooth!” she said. A CHOICE member called to praise the “terrific service” provided by Enrollment Coordinator Jose Polanco. “Jose was very helpful and answered all my questions,” he noted, adding how “very happy” he was to be with VNSNY CHOICE. Another member also phoned to commend Jose for his “knowledge, kindness and empathy.” A CHOICE member’s daughter phoned to say “what a great job” Enrollment Coordinator Milagros Lopez had done in answering her questions. “Milagros was a breath of
March 2018 Patient Letters
March 28, 2018–The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members. Together, they reflect the outstanding work done each and every day by VNSNY’s entire frontline staff. Manhattan— A Manhattan patient sent a letter praising nurses Jennifer “Jenny” Kinder and Marianne Savarese and physical therapists Edwin Damaso and Steve Wong. “Both Jenny and Marianne visited me and helped me on the path to excellent physical therapy,” he wrote. “I would also like to thank Edwin, my five-day physical therapist, who was excellent—methodical and positive—and Steve, my weekend physical therapist, who was engaging and helpful with very good instructions. I hope you will thank everyone on my behalf. Congratulations to all for a well-organized, caring, and very helpful staff and program.” A patient sent an email to the VNSNY website complimenting nurse Stephen Yip, occupational Dina Klein, physical
February 2018 Patient Letters
February 21, 2018–The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members. Together, they reflect the outstanding work done each and every day by VNSNY’s entire frontline staff. Bronx—The sister of a Bronx patient phoned to say that she and her sibling “were extremely satisfied and pleased” with the care provide by nurse Denise Simmonds. “She represents the company well and has a great bedside manner,” the caller added. Brooklyn—A Brooklyn resident who recently had knee replacement surgery penned a letter praising the care provided by physical therapist Mohamed Mohamed. “Mr. Mohamed was the best,” she wrote. “He knew exactly how much to push me, and when to pull back and let me pause. He knew how to inspire me to keep doing my exercises between his visits, but also knew to laugh with me. He
February 2018 VNSNY CHOICE Staff Commendations
February 21, 2018–Providing excellent customer service is something we should always strive for. Here are excerpts from some of the dozens of calls we receive each week from members thanking CHOICE staff for a job well done. A CHOICE member called to express how “very happy” she was with the assistance she received from Member Services Representative Eblond Achile. “Eblond went above and beyond to help me this morning, and I wanted everyone at VNSNY to know,” she said. Another CHOICE member phoned to praise the “great service” provided by Member Services Representative Joy A. Brown, noting “how efficient and calm she was in handling my request.” A CHOICE member commended Member Services Representative Angelina Peters for her help—adding, “Angelina is terrific.” “I wanted to let you know how very happy I am with the service that Member Experience Representative Patricia Murray provided me with today” said another CHOICE member. “Patricia is
January 2018 Patient Letters
January 11, 2018–The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members. Together, they reflect the outstanding work done each and every day by VNSNY’s entire frontline staff. Bronx—A Bronx resident who is a client of VNSNY’s Health Home program—a support program administered by VNSNY Community Mental Health Services for individuals dealing with mental illness and substance abuse—sent a letter of appreciation to the Health Home staff for their support. “I would like to express my thanks to the VNSNY Care Management team for all that you do and have done,” the client wrote. “I just celebrated my 60th birthday last Friday, and I am so emotional as I think back on how I may not have made it to this milestone birthday if it had not been for the VNSNY team. When I started working with your
January 2018 VNSNY CHOICE Staff Commendations
January 10, 2018–Providing excellent customer service is something we should always strive for. Here are excerpts from some of the dozens of calls we receive each week from members thanking CHOICE staff for a job well done. A CHOICE MTLC member’s daughter had special praise for CHOICE MLTC Care Coordinator Sheila Manahan. “Sheila has worked with me and my mother for several years,” she noted. “She is person of dignity and class, and has been an excellent support for me as I have watched my mother’s health decline. She has been so understanding and thoughtful, and has always followed through no matter what the request. It is a pleasure to work with her.” A CHOICE Medicare Preferred member phoned to thank Member Services Representative Valerin Sanchez for helping her with questions about her wellness visit. “Valerin took her time to send out an email and have someone give me a call-back,” she said.
December 2017 VNSNY CHOICE Staff Commendations
December 7, 2017–Providing excellent customer service is something we should always strive for. Here are excerpts from some of the dozens of calls we receive each week from members thanking CHOICE staff for a job well done. The spouse of a CHOICE MLTC member had kind words for the customer service provided by Enrollment Coordinator Milagros Lopez, noting that “Milagros was very helpful and patient with me.” Another member called as well to express how thankful she was to Milagros for the assistance she provided, adding “what a pleasing experience” she had. The daughter of a CHOICE member phoned to say how pleased she was with the care that CHOICE Care Coordinator Myrna Lao gave to her mother. “Myrna is an excellent nurse,” the daughter said. “She has great listening skills, and hears and understands my feelings. Myrna has a wonderful way of counseling me about everything that is going on with my
December 2017 Patient Letters
December 7, 2017–The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members. Together, they reflect the outstanding work done each and every day by VNSNY’s entire frontline staff. Brooklyn—A Brooklyn Heights resident who recently had hip replacement surgery emailed to say “what a great pleasure it was, and how grateful I am to have had Thobile Sibanda as my physical therapist.” The writer continued, “She is a great listener, very knowledgeable and very professional and pleasant to work with. I am very fortunate that she was part of my recovery, and I feel that whoever gets the chance to work with her is very blessed, as I was!” Manhattan—“From July to September, I was recovering at home from hip replacement surgery,” wrote a resident of Manhattan’s East Side. “During that time, I received wonderful care from my