April 2018 VNSNY CHOICE Commendations
Providing excellent customer service is something we should always strive for. Here are excerpts from some of the dozens of calls we receive each week from members thanking CHOICE staff for a job well done.
A CHOICE Member phoned to compliment Member Services Representative Jessica Polanco on Jessica’s “excellent service” in helping her. “She was a pleasure to speak to,” the member added. “I am very grateful, and want to make sure everyone knows what wonderful and great service she provided.”
A CHOICE MLTC member called to say that Member Services Representative Eblond Achile provided “exceptional” assistance with an issue the member was having. “Eblond is great with her customer service skills, and courteous,” she noted.
A CHOICE member’s wife commended Member Services Representative Joy A. Brown for her “outstanding service.” The spouse explained that the couple had been dealing with several issues regarding supplies. “Joy went above and beyond to see the situation through,” she said. “I appreciate how nice and friendly she is.”
The daughter of a CHOICE member contacted the CHOICE helpline to say that Member Experience Representative Patty Murray is “amazing.” “When I first called, I was very emotional,” the daughter said. “But speaking to Patty, I began to feel much better thanks to her caring, compassionate nature and words. I’m very grateful for the assistance she provided.” Another CHOICE member called to praise Patty’s “wonderful customer service.” The member added, “She’s really patient, and takes her time. It’s always a pleasure talking with her. I had several issues, but Patty was able to assist me until everything was taken care of!”
A CHOICE member’s daughter phoned to compliment Enrollment Coordinator Milagros Lopez. “Milagros was wonderful in assisting me with my father’s case,” the daughter said. “She went above and beyond. I felt I was genuinely treated with care, which reassured me that VNSNY CHOICE was the right decision for my father.” The husband of another new member also called to praise Milagros for her help with an enrollment issue. “She was wonderful, terrific—one of the more pleasant people I’ve spoken to,” the husband said. “She promised to follow up on the case, and she kept her word!”
