Letters & Commendations
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October 2017 Patient Letters
October 11, 2017–The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members. Together, they reflect the outstanding work done each and every day by VNSNY’s entire frontline staff. Brooklyn—A patient recovering from a hip replacement procedure sent an email praising the work of physical therapist Thobile Sibanada. “I have been in the care of Thobi for the past three weeks,” the patient wrote. “She has been an exceptionally caring, competent and skilled physical therapist who has accelerated my recuperation.” Manhattan—“I am writing to thank the VNSNY team who treated my 96-year-old father after he came home from the hospital in early January of this year,” noted the daughter of a Manhattan patient. “Leslie Cohen, RN, Ling-Wai Fung, MSW, Levi Estrera, PT, and Dina Klein, OT, are an exceptional crew who treated my dad with professionalism and gave him
September 2017 CHOICE Staff Commendations
August 31, 2017– Providing excellent customer service is something we should always strive for. Here are excerpts from some of the dozens of calls we receive each week from members thanking CHOICE staff for a job well done. The daughter of a CHOICE member phoned to express her appreciation for the “outstanding service” provided by Member Service Representative Renee Ashley. “Renee is very gracious, provided clarity on all her questions, and gave us information we weren’t aware, which helped tremendously,” the daughter said. Enrollment Coordinator Milagros Lopez received praise from a CHOICE member who noted that she was “very helpful” in taking the time to help him understand some concerns. The son of another member called to commend Milagros for outstanding service, adding that she was “very helpful in providing the information” he needed to understand, as well as being “a pleasure to speak with.” A CHOICE FIDA participant called to commend
September 2017 Patient Letters
August 31, 2017–The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members. Together, they reflect the outstanding work done each and every day by VNSNY’s entire frontline staff. Manhattan—The daughter of a Manhattan patient penned a letter commending the work of physical therapist Grace Peters. “Grace was incredibly helpful and patient with my mother. She is a consummate professional—always making sure to confirm appointments and accommodate us as needed. Grace was also very understanding during times when my mother expressed frustration and helped her by focusing on positive measures.” As her mother’s primary caregiver, the daughter added that she “felt very fortunate” to have Grace’s assistance as her mother recovered from surgery. Another patient wrote, “This note is to tell you that I had the most wonderful experience having Milissa Mondestin as my physical therapist over the