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Wednesday, July 6, 2022 82°F New York

December 2017 VNSNY CHOICE Staff Commendations

Providing excellent customer service is something we should always strive for. Here are excerpts from some of the dozens of calls we receive each week from members thanking CHOICE staff for a job well done.

The spouse of a CHOICE MLTC member had kind words for the customer service provided by Enrollment Coordinator Milagros Lopez, noting that “Milagros was very helpful and patient with me.” Another member called as well to express how thankful she was to Milagros for the assistance she provided, adding “what a pleasing experience” she had.

The daughter of a CHOICE member phoned to say how pleased she was with the care that CHOICE Care Coordinator Myrna Lao gave to her mother. “Myrna is an excellent nurse,” the daughter said. “She has great listening skills, and hears and understands my feelings. Myrna has a wonderful way of counseling me about everything that is going on with my mother. She is always there for me. I can’t say enough about her.”

Another daughter of a prospective CHOICE member praised Enrollment Coordinator Jose Polanco for the assistance he provided.  “I wanted to let you know that it was a pleasure speaking with Jose,” she said. “Not only was he extremely thorough, he was also polite and patient.”

A CHOICE member phoned to say that after speaking with Member Experience Representative Patricia Murray, “I could really tell that she cared.” She added, “I hadn’t been feeling well, but Patty had me laughing by the end of the call, and also helped me get in contact with the clinic I’d been trying to reach.”

Finally, a CHOICE member phoned with a message for all the CHOICE customer support staff: “I want you to know how appreciative I am to be with you, VNSNY CHOICE!” she said.