March 13, 2019–The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members. Together, they reflect the outstanding work done each and every day by VNSNY’s entire frontline staff. Brooklyn—A patient recovering from hip surgery expressed her thanks to physical therapist Zarif Guirgez by creating a special handmade certificate attesting that Zarif had “greatly helped” in her recuperation. Manhattan—The father of a patient wrote to say that his daughter, “a successful exercise trainer and yoga teacher,” had fallen and badly broken her leg. The hospital where she’d been operated on referred her to VNSNY for home nursing care and physical therapy. “Today, I received an email and a phone call from her saying that her physical therapist, Mike Dalton, and her nurse, Wanda Gonzales, both from Manhattan Branch Team 6, are superb, professional, caring, and thoughtful, and have made recovery