Things Surprised To Know
Top 10 Things You May Be Interested to Know About VNS Health’s SSCoP!
March 12, 2024–To help celebrate Social Work Month, here are 10 interesting facts about VNS Health’s SSCoP and our social services team member colleagues: 1. SSCoP? What’s that? SSCoP—or The Social Services Community of Professionals—is the grassroots, peer-led group of VNS Health social service professionals. 2. VNS Health has over 550 social service professional team members—and all of them are part of SSCoP. Our SSCoP has just over 550 team members, bringing social service professionals together across programs, regions and roles at VNS Health. If you have a current or future career in a helping profession with a psychosocial focus, you’re a member! 3. The SSCoP’s mission is about connecting and well-being. Recognizing that many people in the social work field may feel isolated at times, the SSCoP’s mission is to connect, strengthen and elevate social work professionals across VNS Health. 4. How is SSCoP different from an ERG? Employee Resource Groups
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Meet the Team Behind the Teams that Provide Care to Our Patients
July 6, 2023–How well do you know VNS Health’s Contract Administration team and the many things they do on behalf of our mission? If the answer is “not well,” then keep reading. Here are 10 things you may be surprised to know about our amazing Contract Administration team!
10 Things You May Be Surprised to Know About the Three Dozen Doctors Among Us!
November 15, 2022–People are often surprised to learn VNS Health has several dozen physicians and other medically licensed doctors who play an important role in our operations. Here are 10 things you might not know about them: 1) Most of VNS Health’s physicians work on the Hospice Care team. VNS Health Hospice Care has 23 physicians in either full-time, part time or per-diem roles. As hospice physicians, they work to help hospice patients retain comfort and dignity at the end of life. Their roles include collaborating with the patient’s primary attending physician (if any) to treat symptoms commonly encountered at end of life, such as—but not limited to—pain, fatigue, breathlessness, nausea, agitation and anxiety. They also provide general oversight of Hospice Care’s interdisciplinary care teams—including offering guidance on making complex treatment choices and helping to set goals for care for patients and their families. 2) Our Behavioral Health team includes five medical doctors, all of them psychiatrists. Three of the five MDs are team
10 Things You Might Be Surprised to Know About VNS Health’s Data Experts—the Business Intelligence & Analytics (BIA) Team
October 20, 2022–This article is part of an ongoing series highlighting different teams across VNS Health. Our aim with this series is to enhance the VNS Health employee experience by spotlighting all parts of the organization, revealing things you may not know about another team and bringing our organization closer together. If there is a team that you think should be included in this series, please let us know by clicking here! VNS Health’s Business Intelligence & Analytics (BIA) department plays a vital role in the organization’s activities. Here are 10 things you may not know about the BIA department: 1) BIA has 46 employees spread across a number of diverse teams. BIA’s core teams are Data Science (which includes Health Economics), Business Intelligence, Operations, and Business Development Analytics as well as VNS Health’s unique Center for Home Care Policy & Research—the only free-standing, evidence-generating scientific arm to be located within a
12 Things You May Be Surprised to Learn About Fundraising and Development at VNS Health
September 20, 2022–Meet the Development team! From outreach to donors and foundations throughout the year, to planning and putting on the annual VNS Health Benefit Gala in the fall and the Golf Classic in the spring, the VNS Health Development team raises money to help fund our Community Impact programs that address health disparities in the communities we serve. These include our Veterans program, the Chinatown NNORC and Community Center, Hospice Care, Nurse-Family Partnership, Behavioral Health, LGBTQ+ Outreach, and charitable care for those who are either under- or uninsured. (To learn more about VNS Health’s Community Impact programs, click here. ) Here are 12 things you may be surprised to learn about the VNS Health team that raises money to support our Community Impact programs: 1. The Development team raises millions of dollars each year, which benefits tens of thousands of vulnerable New Yorkers. In 2021, VNS Health—together with donors, community partners
9 Things You May Be Surprised to Know About VNSNY’s IT Service Desk Team
March 25, 2022–Is your PC loading slowly or not at all? Is an application rejecting your credentials? Did the dog eat your tablet’s charging cord? (We’re not kidding—see #6 below.) For these problems and countless more, you know where to go for help: VNSNY’s IT Service Desk, reachable through their phone hotline at 212-290-3555—where you can talk to a live human being 24/7, 365 days a year—or through the Self Service Request Portal. While there’s a good chance you’ve contacted them at least once, here are nine things you may not know about the Service Desk: 1) The IT Service Desk gets about 4,000 calls a month, with Monday and Tuesday the busiest days and 7 a.m. to 10 a.m. the busiest times. Last year, 85% of calls made to the IT Service Desk were answered within 60 seconds. 2) The IT Service Desk is able to resolve 88% of callers’ issues
9 Things You May Be Surprised to Know about Social Work and Our More Than 445 Social Work Team Members
March 21, 2022–March is National Social Work Month—a fitting celebration of the vital work that our social work team members do all year long. To celebrate, here are 9 things about social work and VNSNY’s social work team members that may surprise you. 1) Social work is one of the fastest growing careers in the United States. According to the U.S Department of Labor Bureau of Labor Statistics, the need for social workers is expected to grow significantly over the next decade, especially in the areas of gerontology, home health care, substance use, private social service agencies, and school social work. There were more than 715,000 social work jobs in 2020, and the profession is expected to grow by 12 percent by 2030. 2) Social workers play an overarching role in their clients’ lives. One common misconception about social workers is that their role is limited to connecting people with community resources
10 Things You May Be Surprised to Know About VNSNY Hospice’s Bereavement Program
January 25, 2022–This article is part of an ongoing series highlighting different teams across VNSNY. Our aim in running this series is to enhance the VNSNY employee experience by spotlighting all parts of VNSNY, revealing things you may not know about another team, and bringing our organization closer together. If you know of a VNSNY team that you think should be included in this series, please let us know by clicking here! VNSNY’s Hospice Bereavement Program provides extensive support for the surviving family members of VNSNY’s hospice patients, helping them deal with the grief they are experiencing. “Bereavement is an essential component of hospice care,” explains VNSNY Lead Bereavement Counselor Willis Partington. Here are 10 things you may not know about the Hospice Bereavement Program—and the grieving process that family members and loved ones go through: 1) VNSNY Hospice employs 14 Bereavement Counselors. Each week, these counselors collectively hold about 75 individual sessions
6 Things You Might Be Surprised to Know About Our VNSNY CHOICE Grievance and Appeals Team
January 4, 2022–This article is part of an ongoing series highlighting different teams across VNSNY. Our aim in running this series is to enhance the VNSNY employee experience by spotlighting all parts of VNSNY, revealing things you may not know about another team, and bringing our organization closer together. If you know of a VNSNY team that you think should be included in this series, please let us know by clicking here! The CHOICE Grievance and Appeals Team addresses and resolves member and provider complaints and appeals for VNSNY CHOICE Health Plans. Read on to learn more! Grievances and appeals are not the same thing. One of the most common misconceptions about grievances and appeals is that they’re one and the same. Although both involve resolving member (and provider) complaints and appeals, the process is different for each. “An appeal involves a denial of a service or a benefit, and is a
12 Things You May Be Surprised to Know About the VNSNY Research Center
November 8, 2021–This article is part of an ongoing series in which Frontline will be highlighting different lines of business, programs, departments and teams across the organization. Our aim with this series is to enhance the VNSNY employee experience by spotlighting all parts of VNSNY, revealing things you may not know, and bringing our staff closer together. If you know of a VNSNY department or group that you think should be included in this series, please let us know by clicking here! The VNSNY Center for Home Care Policy & Research—or the VNSNY Research Center, for short—conducts objective research that advances the delivery of high-quality, cost-effective care in the home and community. The Center’s work informs home and community-based policy and clinical practice not only at VNSNY, but also nationally and even internationally. Information on current studies and published articles published by the Center can be accessed by clicking here. Here are 12 things you