October 21, 2020–The COVID-19 pandemic has continued to prove the resilience and dedication of our entire VNSNY staff in the face of adversity. The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members that reflect the outstanding work and courage our VNSNY staff demonstrates each and every day. “So Much Love, Understanding, and Supreme Patience… Courteous, Professional, and Responsible” Brooklyn— The children of a Brooklyn patient wrote two separate letters to thank home health aides Yolanda Colon and Bibi Sakaanat for providing care to their mother in her final days. “Despite the sadness and mourning we are experiencing upon losing our mother, we would like to take this moment to convey to you what an outstanding home health aide Yolanda is,” read one letter. “Yolanda treated her as she would treat her own mother. She gave her