Letters & Commendations
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What Does an Amazing Consumer Experience Look Like? Check Out These Patient Letters and Member Commendations!
August 22, 2022–Our VNS Health colleagues continue to prove how resilient, dedicated and, really, how just plain amazing VNS Health team members are! The following are excerpts from a few of the many recent letters, phone calls, and emails we’ve received from grateful patients, members and clients as well as family members that reflect an outstanding consumer experience. To go straight to the health plan member commendations, click here. For patient letters by geography, click on the area below: Bronx Brooklyn Manhattan Nassau Queens Staten Island Bronx “I couldn’t imagine a better nurse.” A patient from the Bronx called in to compliment nurse Desiree Gibson, stating that “My VNS Health nurse treated me for five months and provided outstanding care. She was very knowledgeable, dependable, and pleasant. I couldn’t imagine having a better nurse.” “A wonderful job!” A Bronx patient called to say that occupational therapist Philip Frese, physical therapist Ruby Echevarre, and
Kudos! Here Are the Latest Patient Letters and CHOICE Member Commendations
April 28, 2022–The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients, plan members and family members that reflect an outstanding consumer experience. To read the May 2022 patient letters, click here. To read the May 2022 CHOICE commendations, click here
Wow, the Latest Patient Letters and CHOICE Member Commendations Are Amazing!
February 2, 2022–The COVID-19 pandemic has continued to prove the resilience and dedication of our entire VNSNY team. The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients, plan members and family members that reflect an outstanding consumer experience. To read the January 2022 patient letters, click here. To read the January 2022 CHOICE commendations, click here.
August 2021 Patient Letters
August 4, 2021–The COVID-19 pandemic has continued to prove the resilience and dedication of our entire VNSNY staff. The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members that reflect an outstanding consumer experience. Manhattan— Along with her recent donation to VNSNY, a Manhattan resident sent a touching note about some important care that VNSNY provided to her a half-century ago. “My son, who recently turned 50, was born prematurely,” she wrote. “After his eventual discharge from Bellevue Hospital, we were visited by a VNSNY nurse. Her visit was very comforting and was much appreciated.” Another Manhattanite expressed his gratitude for Hospice nurse Alfred Sarte, stating how pleasant Alfred is to work with, and “how great he is at what he does.” “I wanted to take a moment to express my satisfaction with the Home Health
August 2021 CHOICE Commendations
August 4, 2021–In the midst of the COVID-19 pandemic, VNSNY staff have demonstrated time and time again their ability to rise to the occasion and deliver an exceptional consumer experience. Here are excerpts from some of the numerous compliments we recently received from plan members thanking VNSNY CHOICE staff for a job well done. “Doing a Great Job” The daughter of a long-term VNSNY CHOICE member phoned to compliment Care Coordinator Rosemary Muldoon, explaining how Rosemary “has been doing a great job” handling her mother’s case over the years—demonstrating care and always following up with her. “Patient, Helpful, and Knowledgeable” The son of a member phoned the CHOICE call center to share some kind words about Member Experience Representative Anzhela Mingova, stating that she was “very patient, helpful and knowledgeable.” “Most Impressed” “I would like to give a huge compliment to Care Management Support Coordinator Toni Linen,” wrote the daughter of two
May 2021 CHOICE Commendations
May 21, 2021–In the midst of the COVID-19 pandemic, VNSNY staff have demonstrated time and time again their ability to rise to the occasion and deliver an exceptional consumer experience. Here are excerpts from some of the numerous compliments we recently received from plan members thanking VNSNY CHOICE staff for a job well done. “I Highly Recommend Them!” A CHOICE SelectHealth plan member left a heartfelt, 5-star review on Google for several CHOICE staffers who have assisted her since her initial referral to VNSNY. “After receiving a very attentive call from [Clinical Evaluation Manager] Matt Staggs yesterday, I felt prompted to write this review,” wrote the member. “I was referred to CHOICE SelectHealth by Northwell Health, and I came to them as someone facing homelessness and depression. It’s been six months since then and all my medical concerns have been addressed through VNSNY and Northwell in a very
May 2021 Patient Letters
May 21, 2021–The COVID-19 pandemic has continued to prove the resilience and dedication of our entire VNSNY staff. The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members that reflect an outstanding consumer experience. “A Wonderful Job of Caring” Bronx—The daughter of a Bronx VNSNY Hospice patient called to give special thanks to licensed social worker Alisha Freeman and nurses Judith Spencer-Thomas and Selina Stewart-Williams, all of whom provided hospice care to her mother. She added that VNSNY Hospice had done “such a wonderful job of caring,” first for her father—who was also a hospice patient years earlier—and now her mother. “We Are So Grateful” “I am writing on behalf of my late father, and my mother, as the superb work of your staff sustained the both of them throughout his final year
March 2021 CHOICE Commendations
March 4, 2021–In the midst of the COVID-19 pandemic, VNSNY staff have demonstrated time and time again their ability to rise to the occasion and deliver an exceptional consumer experience. Here are excerpts from some of the numerous compliments we recently received from plan members thanking VNSNY CHOICE staff for a job well done. “Kind and Professional” The daughter of a CHOICE plan member called to thank Member Services Representative Christine Odom for an excellent job in assisting her mother, adding that Christine “took the time to explain all of the pertinent information regarding her mom’s request” while remaining “kind and professional.” Another CHOICE member phoned to praise Christine for listening, being professional and providing a solution to his concerns around a DME issue. “Professional, Humane and Nurturing” “Professional,” “humane,” “nurturing,” and “patient” were just some of the many words used by a CHOICE member to describe Member Services Representative Tyisha Austin
March 2021 Patient Letters
March 4, 2021–The COVID-19 pandemic has continued to prove the resilience and dedication of our entire VNSNY staff. The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members that reflect an outstanding consumer experience. “My Mother was Prepared Spiritually and Emotionally” Bronx— “I am writing to let you know how much I appreciated the support given to me by nurse Sherma Wheeler and social workers Leona Abrams and Fernando Otero,” wrote the daughter of a VNSNY Hospice patient who recently passed away at the age of 103. “Each one gave advice and moral support to help me understand and process what my dying mother was going through, and what I could do to help her pass away with dignity and peace. They allowed me to be a part of my mother’s care in a loving and