May 10, 2018–CHOICE SelectHealth, VNSNY CHOICE’s Special Needs Plan for HIV-positive Medicaid recipients, underwent a targeted, two-day survey by the New York State Department of Health earlier this week and emerged with no corrective actions required—meaning the health plan received perfect marks on all the operational aspects that the reviewers were examining. “In fact, the survey was originally scheduled for three days,” notes Maureen O’Leary, head of compliance for CHOICE SelectHealth, “but it went so well, the DOH inspectors concluded a day early.” The survey was looking primarily at how SelectHealth communicates with its members on matters related to utilization, such as authorization denials, and grievance and appeals issues—areas identified for improvement in the DOH’s full-scale survey of SelectHealth, conducted in 2017. “We also did extremely well on that 2017 survey, which lasted a week and was incredibly comprehensive,” says Maureen. “The fact that we had only a few limited areas that