May 2018 VNSNY CHOICE Staff Commendations
Providing excellent customer service is something we should always strive for. Here are excerpts from some of the dozens of calls we receive each week from members thanking CHOICE staff for a job well done.
A member of CHOICE SelectHealth expressed his gratitude for the help provided by Member Services Representative Marlin Collado, stating that Marlin “assisted him efficiently and with care.”
A CHOICE member phoned in to compliment the work of Member Services Representative Christine Odom. “Christine was very patient and did not rush me,” the member said. “She is very nice. She knows how to help older people, and has a great personality.” The son of another member also praised Christine, adding that he “is very happy with the services my mother has been getting from VNSNY CHOICE.”
A CHOICE member’s daughter called to commend Member Services Representative Tatiana Domracheva for her helpfulness in resolving an ongoing issue. “We’re always quick to complain and don’t take the time to thank the people who really help us,” the daughter said. “I’m very thankful. Tatiana was wonderful. She is outstanding.”
Another CHOICE member’s daughter thanked Enrollment Coordinator Milagros Lopez and Member Experience Representative Lidia Medina for working together and going above and beyond to help her with a problem she was having. “VNSNY CHOICE has always provided us with great service, and their Member Service Department has been wonderful,” she added. Milagros was also praised by the daughter of a couple that is newly enrolled in CHOICE for being a such a good listener. “The experience with Milagros is amazing!” she said.
A CHOICE member phoned into the CHOICE Call Center to say how happy was with his CHOICE plan. He thanked Member Services Representative Rubie Gordon in particular, noting “whenever I call in, everyone is always very helpful and professional.”
