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March 28, 2024

October 2017 VNSNY CHOICE Staff Commendations

October 11, 2017

Providing excellent customer service is something we should always strive for. Here are excerpts from some of the dozens of calls we receive each week from members thanking CHOICE staff for a job well done.

A CHOICE member phoned to say “what a pleasure it was” to speak to Member Services Representative Shamarla Pickett. She added that Shamarla had helped calm her anxiety about a procedure she was about to undergo, and was “very professional, compassionate and kind, and provided outstanding service.”

The representative of a care provider in the Bronx called to commend Member Services Representative Evalin Hernandez for “going above and beyond my expectations” in assisting her and the CHOICE member she was working with.

The daughter-in-law of a prospective CHOICE member expressed her gratitude for the assistance she received from Enrollment Coordinator Iris Henry. She noted that Iris was “very helpful, patient, pleasant and professional, and how “refreshing it was to be greeted with such great service.”

A CHOICE member’s daughter sent a letter extolling the help she got from VNSNY CHOICE Care Coordinator Dorcia Vendryes. “She is very diligent, compassionate and caring and strives to help in any way she can,” the daughter wrote. “She has diligently worked to make the care to my father comforting and tranquil. My father and I recognize and commend her for her professional, caring and compassionate qualities.”

A CHOICE member praised Member Experience Representative Patricia Murray for resolving a lingering issue. “I am on cloud nine,” she said. “I am so grateful for her. Thank you!”

The wife of a prospective CHOICE member complimented Enrollment Coordinator Milagros Lopez for her “amazing customer service.” She added, “It felt great to call and have someone who was willing to go the extra mile to assist me.”

Member Experience Representative Luz Alvira was “so helpful, understanding and patient,” said another grateful CHOICE member. “Please give her stars!”

Member Experience Representative Lynnial Suggs “treated me like I was special,” said a CHOICE member. “She took her time and was understanding to my needs. I am so appreciative.”

“Elizabeth listened, and called me back as promised,” said the son of a CHOICE member, speaking of Member Experience Representative Elizabeth Accolla. “She is professional, helpful, and very pleasant. She made my day!”

A friend of a CHOICE member called to say that Member Services Representative Jalyce Cedeno-Eugene “is an angel” for assisting her with an appeal. “She has always been kind, has compassion, and is a good worker.”

Another CHOICE member praised Member Services Representative Roberto Nazario for being “really nice and courteous on the phone.”

A CHOICE member phoned to say that Member Services Representative Ronique Blash “impressed me. She is a nice person, very courteous, and listened carefully. I rate her excellent.”

After receiving a pre-welcome call from Member Experience Representative Lidia Medina, a CHOICE member stated “your plan is a blessing,” and that she had “never received such a concerned and warm communication from an insurance agency.”