Letters & Commendations
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Another Batch of Truly Amazing Letters and Commendations!
September 30, 2024–More than 100 team members and teams from across the organization provided such an outstanding consumer experience that people wrote letters, called, emailed, or posted about them. To view their grateful notes and comments, simply scroll down or click on any of the areas below: Bronx “My friend.” One client’s daughter recently raved about the care home health aide Joyce Myrie provides to her mother, calling Joyce “compassionate, professional, and just above and beyond.” The daughter also said how much her mother misses Joyce on the weekends and refers to her as “my friend” in conversations with others. “I’m so proud of my teammate Gabby…” One VNS Health team member posted on our social media channel to give recognition to Mobile Crisis program assistant Gabrielle Perez, commenting, “I’m so proud of my teammate Gabby for saving a life and the work our Mobile Crisis teams do every day.” “Thank you
Here’s the Story Behind This Moving Letter
June 18, 2024–As a Care Manager in the Health Home program run by VNS Health’s Behavioral Health team, Saheed Kinoshi knows there is more to a home than four walls—and that, in some cases, there’s more to home care than attending just to a person’s health care needs. He’s also a big believer in the VNS Health mission and our Core Value of Empathy. These qualities were all on full display recently when Saheed walked into the studio apartment of his new client, David*, to help him with his multiple chronic health conditions. The first thing Saheed was struck by was something he knew he had to change right away: His client had no furniture at all, except for a broken-down bed. “I have empathy for all my clients,” said Saheed, who thinks of VNS Health as a “family business” – taking care of families. “I don’t want him to have to
Appreciation, Accolades and Gratitude! It’s All Here In the Latest Batch of Letters and Commendations!
May 7, 2024–Nearly 100 people wrote letters, emailed, called or posted recently about how VNS Health team members provided an outstanding customer experience. To see for yourself, read on… For patient letters and member commendations by geography, click on the area below: Bronx “A big thank you to VNS Health and Lori!” A Bronx patient wrote a letter thanking her “wonderful” physical therapist Lori Buonaguro for being so “patient” and “instructive,” and for writing down all her PT exercises so she could easily continue them. “A big thank you to VNS Health and Lori!” “She is very good, she helps me a lot, and I like her very much!” Home health aide Lisbia Chavarria Mendieta was commended by one client who asked for Lisbia to “always be put on my case. She is very good, she helps me a lot, and I like her very much!” “Wonderful!” A Personal Care client was so happy
Talk about Amazing Consumer Experiences! Check Out These Latest Letters and Calls!
January 16, 2024–79 VNS Health team members and 17 teams made such an outstanding impression on our patients, members, clients as well as their family members that they wrote letters, called, emailed, and even drew a picture to show just how pleased they were with the care they received. To see for yourself, read on… For patient letters and member commendations by geography, click on the area below: Bronx “I would recommend VNS Health without any hesitation!” Multiple family members of hospice patients with the Bronx North Hospice Team thanked the team for all they did to help their loved ones, calling the team “outstanding” and stating, “without your help, we were lost.” One relative added that they “would recommend VNS Health without any hesitation!” “VNS Health was a found treasure during this time of need and difficulty.” The Bronx South Hospice Team was thanked by a patient’s relatives for being “a found
Over 70 Team Members Created These Amazing Consumer Experiences!
October 10, 2023–Read them all in the latest batch of Letters and Commendations VNS Health team members once again showed how amazing they are through their empathy, resilience, and dedication! Here are excerpts from many recent letters, phone calls, and emails we’ve received from grateful patients, members, and clients, as well as family members, that reflect an outstanding consumer experience. For patient letters and member commendations by geography, click on the area below: Bronx “She was the kindest and most compassionate person ever.” Home health aide Shernett Douglas was recently praised by her patient’s daughter. “She was the kindest and most compassionate person ever,” said the patient’s daughter—adding, “Shernett was such a blessing for my mother.” “A wonderful experience.” A patient called to compliment physical therapist Jermaine Lee, stating that Jermaine was “wonderful. He was very patient and worked me through everything.” She also noted that Jermaine was “courteous and well mannered.” “One of
Over 70 Team Members Created the Most Amazing Consumer Experiences!
June 13, 2023–You can read them all here in our most recent batch of Letters and Commendations. Our VNS Health team members continue to prove how empathetic, resilient, dedicated and, really, how just plain amazing VNS Health team members are! The following are excerpts from a few of the many recent letters, phone calls, and emails we’ve received from grateful patients, members and clients as well as family members that reflect an outstanding consumer experience. For patient letters and member commendations by geography, click on the area below: Bronx “Very professional and has a great personality.” “She was outstanding!” said a patient who called to give a glowing review of home health aide Faith Wilson. “She was very helpful with all my needs, very professional and has a great personality.” “Guidance, patience, coaching, and support.” A patient called to praise physical therapist, José Hernandez. “He was so professional,” she said. “I appreciated his guidance,
Our First Batch of 2023 Patient Letters and Commendations Feature Over 30 Team Members!
February 7, 2023–Our VNS Health team members continue to prove how empathetic, resilient, dedicated and, really, how just plain amazing VNS Health team members are! The following are excerpts from a few of the many recent letters, phone calls, and emails we’ve received from grateful patients, members and clients as well as family members that reflect an outstanding consumer experience. For patient letters and member commendations by geography, click on the area below: Bronx “Both are so lovely, very patient and caring.” A patient in the Bronx phoned to praise the care provided by nurse Desiree Gibson and physical therapist Agnes Vidal. She described the employees as “both being so lovely, very patient and caring, and flexible with my schedule.” “The service was exceptional and helped me a lot. I am very grateful.” A patient called to say how thankful she was for the service provided to her by home health aide Karen Rolling.
Check Out These Patient Letters and Member Commendations!
November 9, 2022–Our VNS Health team members continue to prove how empathetic, resilient, dedicated and, really, how just plain amazing VNS Health team members are! The following are excerpts from a few of the many recent letters, phone calls, and emails we’ve received from grateful patients, members and clients as well as family members that reflect an outstanding consumer experience. For patient letters and member commendations by geography, click on the area below: Bronx Brooklyn Manhattan Nassau Queens Westchester Facebook Bronx “I’ll never forget your caring ways.” The granddaughter of a patient from the Bronx called in to thank nurse Sultana Alibasic for the exceptional support Sultana provided during her loved one’s end-of-life care. “Sultana, thank you for the care that you provided to my grandfather and family by extension,” she said. “Everyone, including my curmudgeon, yet lovable grandfather, felt you were beyond capable, compassionate, and kind. I’ll never forget your caring ways.” “She
What Does an Amazing Consumer Experience Look Like? Check Out These Patient Letters and Member Commendations!
August 22, 2022–Our VNS Health colleagues continue to prove how resilient, dedicated and, really, how just plain amazing VNS Health team members are! The following are excerpts from a few of the many recent letters, phone calls, and emails we’ve received from grateful patients, members and clients as well as family members that reflect an outstanding consumer experience. To go straight to the health plan member commendations, click here. For patient letters by geography, click on the area below: Bronx Brooklyn Manhattan Nassau Queens Staten Island Bronx “I couldn’t imagine a better nurse.” A patient from the Bronx called in to compliment nurse Desiree Gibson, stating that “My VNS Health nurse treated me for five months and provided outstanding care. She was very knowledgeable, dependable, and pleasant. I couldn’t imagine having a better nurse.” “A wonderful job!” A Bronx patient called to say that occupational therapist Philip Frese, physical therapist Ruby Echevarre, and