CEO FAQ
FAQ #76: Answers from February 8th CEO Conference Call
February 11, 2022–The following FAQs were adapted from questions submitted by VNSNY staff for the CEO Conference Calls hosted by Dan Savitt on Tuesday, February 8th Q. Would you review any work we have done or are doing to strengthen interoperability across health information systems within and externally? A. That’s a great question, and this would be one that would be wonderful for our CIO, Bob Plaszcz, if he were on today, which he’s not. He had to be off. But we have quite a bit of work and focus on connecting our data internally, of course, and that’s always the challenge. So, how we ensure that we bring all our data together so we can access it, while we have a number of different initiatives going on to continue to build things like our improved provider portal on the health plan side, and member portal ways that they can access their data.
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FAQ #53: February 19, 2021 – Containing Answers from February 16th
February 19, 2021–Answers to Staff Questions on Employee Health and Safety, Return to Work, and HR Policies The following FAQs were adapted from questions submitted by VNSNY staff for the CEO Conference Calls hosted by Dan Savitt on Tuesday, February 16th. Employee Health and Safety Q. I need to go to Fort Myers, Florida, mid next week. I plan to test for COVID-19 prior and post my return. Am I to quarantine for 10 days post returning to New York City? A. Tony Dawson, Vice President for Quality and Customer Experience: Great question. Thank you for asking this question. So, if you’re going to travel to Fort Myers, you need to get tested three days before you come back to New York City. And then when you come back, you need to get another test four days later, which is a total of seven days. And so, you can come back to work if you are
FAQ #52: February 11, 2021 – Containing Answers from February 9th
February 11, 2021–Answers to Staff Questions Vaccination, Supplies and PPE, and HR Policies The following FAQs were adapted from questions submitted by VNSNY staff for the CEO Conference Calls hosted by Dan Savitt on Tuesday, February 9th. Vaccination Q. As resident of New Jersey, please advise whether I am excluded from receiving the COVID-19 vaccine from VNSNY, given the expanded eligibility for person’s with health conditions. A. The answer is no, you are not excluded and if you meet the qualifying conditions for those that are getting vaccinated at our VNSNY vaccination clinic, it doesn’t matter whether you’re coming from or Jersey or New York or Connecticut or from Pennsylvania for that matter, or wherever you’re coming from. So if you qualify and you’re a VNSNY employee, we’d love to see you there. Q. Can you share the number who were vaccinated? A. Andria Castellanos: So far we have given 3142 first doses and 355
FAQ #51: February 4, 2020 – Containing Answers from February 2nd
February 5, 2021–Answers to Staff Questions on Vaccination, Supplies and PPE, and Patient Care The following FAQs were adapted from questions submitted by VNSNY staff for the CEO Conference Call hosted by Dan Savitt on Tuesday, February 2nd. Vaccination Q. What would the home health aides do if they hadn’t had a chance to receive the vaccination? A. So there is a hotline that can be called. That’s the easiest way to make an appointment. And that number is 212-609-4126. You can also submit an online request form in the Partners in Care Resource Center, but I would encourage our home health aides to call the number to get scheduled. That’s a good way to do it. Q. Can a home health aide who works for another agency besides Partners in Care, sign up on our wait list? They are serving our vulnerable patient population, but many agencies are not assisting in vaccinations. A.
FAQ #50: January 27, 2020 – Containing Answers from January 26th
January 29, 2021–Answers to Staff Questions on Vaccination and HR Policies The following FAQs were adapted from questions submitted by VNSNY staff for the CEO Conference Calls hosted by Marki Flannery on Tuesday, January 26th. Thank you’s Q. Thank you for these calls, I look forward to them each week. A. The good news is the calls are going to continue. So in case anyone had a question about that I wanted to let you know that they will continue. Q. Thank you Marki for all you’ve done and good luck. A. So thank you very much I appreciate the kind words. Q. So thank you very much and thank you Marki for these weekly calls they’ve proven to be valuable and informative to our clinicians and we appreciate the regular opportunity for the two-way communications. Happy trails to you and best wishes. A. So thank you. Again thank you for these kind words.
FAQ #49: January 20, 2021 – Containing Answers from January 19th
January 22, 2021–Answers to Staff Questions on Vaccination and Employee Health and Safety The following FAQs were adapted from questions submitted by VNSNY staff for the CEO Conference Calls hosted by Marki Flannery on Tuesday, January 19th. Vaccination Q. How does an employee get on the list for the end of day leftover vaccination? A. Andria Castellanos, Chief of Provider Services: So the vaccines come in vials, and the vials have ten doses. Sometimes they have 11 doses, and once in a while, they have 12 doses. And so, at the end of the day, we sometimes have leftover doses. And what we are doing, and you should have received an email about this, is really offering leftover doses to friends and family who meet the eligibility criteria. So the eligibility criteria are essentially for friends and family, anyone over 65. And we’re asking people who are interested in having their friends and family sign up,
FAQ #48: January 13, 2021 – Containing Answers from January 12th
January 14, 2021– Answers to staff questions on COVID-19 testing and vaccination The following FAQs were adapted from questions submitted by VNSNY staff for the CEO Conference Calls hosted by Marki Flannery on Tuesday, January 12th. COVID-19 Vaccination Q. I want to salute and commend our management and those involved for a well-organized vaccination of our staff. I received my vaccine, and everything is good so far. Thanks for a job well done. A. Well, thank you for sharing your feedback with us. I appreciate it and the team that has worked really hard, I’m sure, appreciates it as well. Q. Are the vaccines made with blood products or are they free of all blood products like plasma? Because of my religious belief, I don’t take anything that contains blood products. A. Tony Dawson, Vice President for Quality and Customer Experience. There are absolutely no blood products in the vaccines. These are completely synthetic so it’s
FAQ #47: January 7, 2021 – Containing Answers from January 5th
January 7, 2021–Answers to Staff Questions on Patient Care and Clinical, Supplies and PPE, and HR Policies The following FAQs were adapted from questions submitted by VNSNY staff for the CEO Conference Calls hosted by Marki Flannery on Tuesday, January 5th. Supplies, Masks and PPE Q. How frequently is the N95 mask replacement recommended? What is the process for frontline staff to obtain new N95 masks? Also interested in knowing whether we are currently receiving supplies from the state or federal authorities and what is our current stock of N95 masks look like? A. Tony Dawson, Vice President for Quality and Customer Experience: So please reuse your mask unless it becomes soiled and/or non-usable. We’re asking you to reuse that N95 mask as we always have since we started this, but if your N95 mask is soiled and/or no longer usable, you can pick one up at the regional distribution centers. Michael Bernstein, Chief Experience
FAQ #46: December 31, 2020 – Containing Answers from December 29th
December 31, 2020–Answers to Staff Questions on Employee Health and Safety, Patient Care and Clinical Questions, and HR Policies The following FAQs were adapted from questions submitted by VNSNY staff for the CEO Conference Calls hosted by Marki Flannery on Tuesday, December 29th. Employee Health and Safety Q. What is the estimated number of employees, field and home health aides that will receive the vaccine? A. We have about 9000 field staff in total between our clinicians and our home health aides. A little bit more, but in that ballpark and we’re hopeful that we will receive adequate vaccines to vaccinate all of them. Again, it is voluntary. Staff may not choose to be vaccinated, but we hope that they will. And again, remember each person needs to be vaccinated twice, 28 days apart. Q. When will VNSNY staff who work remotely be notified when the vaccine will be available to them? A. We first
FAQ #45: December 28, 2020 – Containing Answers from December 22nd
December 28, 2020–Answers to Staff Questions on Employee Health and Safety, Patient Care and Clinical Questions, and HR Policies The following FAQs were adapted from questions submitted by VNSNY staff for the CEO Conference Calls hosted by Marki Flannery on Tuesday, December 22nd. Employee Health and Safety Q. Is everyone free to take the COVID-19 vaccine? A. We are planning to make the vaccine available once we receive it in a prioritization order. We’re going to start with those staff who are working in assisted living facilities and in nursing homes on our behalf. And from there, we will continue the prioritization. We’re going to start with our direct care staff, not with all staff, because we will have a limited supply of the vaccine coming to us. Andria Castellanos, Chief of Provider Services: We have about 9,000 field staff. That’s a lot of field staff. So, we ask for everybody’s patience as we work