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6 Important Things to Know about the CAHPS Survey (and Why You Should Care)!
April 21, 2022–From March through June, members of the CHOICE Total health plan are being chosen at random to receive the CAHPS Survey. How health plans score on the CAHPS survey contributes significantly to their Star Ratings. Last year, CHOICE Total achieved a Star Rating of 4.5 (out of 5), and we hope to do even better this year — which means that everyone who interacts with CHOICE Total members needs to make sure they are providing those members with the best possible experience. Here are 6 important things you should know about the survey. 1. CAHPS Survey? What’s that? CAHPS is short for Consumer Assessment of Healthcare Providers & Systems. It’s a survey that gets sent to members of Medicare health plans, asking them about the services and benefits they’re receiving from their health plan. The survey is completely anonymous. 2. Which CHOICE members are eligible for the CAHPS Survey? This
9 Things You May Be Surprised to Know about Social Work and Our More Than 445 Social Work Team Members
March 21, 2022–March is National Social Work Month—a fitting celebration of the vital work that our social work team members do all year long. To celebrate, here are 9 things about social work and VNSNY’s social work team members that may surprise you. 1) Social work is one of the fastest growing careers in the United States. According to the U.S Department of Labor Bureau of Labor Statistics, the need for social workers is expected to grow significantly over the next decade, especially in the areas of gerontology, home health care, substance use, private social service agencies, and school social work. There were more than 715,000 social work jobs in 2020, and the profession is expected to grow by 12 percent by 2030. 2) Social workers play an overarching role in their clients’ lives. One common misconception about social workers is that their role is limited to connecting people with community resources
January 2022 CHOICE Commendations
February 1, 2022–Throughout the COVID-19 pandemic, VNSNY employees—you—have demonstrated time and time again our ability to rise to the occasion and deliver an exceptional consumer experience. Here are excerpts from some of the numerous compliments we recently received thanking VNSNY CHOICE team members for a job well done. Exceptionally Helpful The father of a CHOICE member called to praise the work of Care Coordinator Maya Cooks, whom he described as “exceptionally helpful, professional, courteous and patient.” Helping to Bring a Husband Home from a Nursing Home “Thanks to all who helped facilitate my husband’s care,” wrote the wife of a CHOICE member in a note accompanying a donation to VNSNY. “Especially Care Management Support Coordinator Karin Richardson, and Care Coordinators Samantha Chiu, and Kai Nee Cheah, all of whom helped to bring him home from the nursing home!” So Patient and Concerned A member called to compliment the work
6 Things You Might Be Surprised to Know About Our VNSNY CHOICE Grievance and Appeals Team
January 4, 2022–This article is part of an ongoing series highlighting different teams across VNSNY. Our aim in running this series is to enhance the VNSNY employee experience by spotlighting all parts of VNSNY, revealing things you may not know about another team, and bringing our organization closer together. If you know of a VNSNY team that you think should be included in this series, please let us know by clicking here! The CHOICE Grievance and Appeals Team addresses and resolves member and provider complaints and appeals for VNSNY CHOICE Health Plans. Read on to learn more! Grievances and appeals are not the same thing. One of the most common misconceptions about grievances and appeals is that they’re one and the same. Although both involve resolving member (and provider) complaints and appeals, the process is different for each. “An appeal involves a denial of a service or a benefit, and is a
Medium Features Hany Abdelaal, President of VNSNY CHOICE and New VBID Hospice/Palliative Care “Carve-In”
December 27, 2021–
Esther Conteh Receives Phyllis Mills Living Legend Award
December 10, 2021–The award, named for long-time VNSNY Board Member Phyllis Mills, was given in recognition of Esther’s outstanding contributions to care management models and processes during her 20 years with VNSNY CHOICE.
SelectHealth World AIDS Day Partnership Noted by Essen Health Care
December 6, 2021–
Crain’s Health Pulse Notes VNSNY CHOICE CMO, Jay Dobkin, for NYSDOH Commissioner’s Special Recognition Award
December 1, 2021–
Find Out What’s Happening… Here Are the Latest News Briefs from Around VNSNY!
November 30, 2021–Welcome to the latest edition of “News Briefs from Around VNSNY”— featuring quick updates on recent news and happenings across the organization.If you have any news or announcements that you’d like to submit for consideration in an upcoming edition, please click here. VNSNY’s (Virtual) Gala Raises More Than $1.4 Million! Despite fervent hopes that the 2021 Benefit Gala would be an in-person event, VNSNY made the difficult decision not to host a large, indoor celebration quite yet this year. “Even though we had to pivot to a virtual event, we released a pre-recorded program video on November 11th that people can watch at their convenience,” says John Billeci, VNSNY’s Vice President of Special Events. “It contains many of the same elements that our in-person event usually has, including a video about VNSNY and the presentation of our Lillian D. Wald Award to this year’s honorees.” Emceed by Emmy-Award-winning PIX11 anchor