Meet the 2017 ESPRIT Winners
Lauren Dauro—Project Manager, VNSNY Hospice Special Projects
October 12, 2017–“My Customers Are My Colleagues” “Lauren performs her job responsibilities with assiduous attention to detail and deep commitment to the goals of hospice, while constantly maintaining her calm and focused center. She demonstrates the highest level of service delivery, evidenced in her professionalism and the respect that she gives to all of her colleagues. Lauren’s energy, intelligence, creativity and skills are what we need to keep the agency alive and growing.” When Lauren Dauro started with VNSNY Hospice and Palliative Care as a consultant, she’d been brought in to develop a system for billing and accounts payable. By the time that project was finished, she and her colleagues “had a lovely rapport,” so she joined the agency full time as a project manager. That feeling of connection is important to her, adds Lauren. “I came from a job previously where there was office politics and gossip,” she says. “What surprised
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Kettely Bastien—Eligibility and Billing Specialist, VNSNY CHOICE
October 12, 2017–Doing Whatever It Takes to Fix the Problem “Not only does Kelley try her hardest to assist our members, our contract vendors, and our staff but she does so without the slightest reservation.She is also a big team player and will not hesitate to offer assistance.” “In 23 years in the business, I have not met anyone with her ability to focus on the problem, take the bull by the horns, and not let go of the issue until it was resolved.” When Kettely Bastien was offered a position with VNSNY CHOICE in June of 2010, she accepted with enthusiasm—and she hasn’t been disappointed. “I am so happy and blessed and grateful for all the opportunities I’ve been given,” she says. “I love what I’m doing, I love my coworkers—but most of all, I love my members.” Kettely’s enthusiasm and passion for assisting CHOICE health plan members is evident in