“A Really Good Feeling”: VNSNY Gets Positive Feedback at New York Case Management Conference

When the New York Chapter of the American Case Management Association (ACMA) held its annual conference at the Westin Hotel in Times Square on September 8th, Account Directors Jody Johnson and Gloria DiFeo were on hand to represent VNSNY’s Business Development team. Hosting VNSNY’s booth at the conference, they greeted a steady stream of case managers and administrators from New York-area care providers, including major medical centers, skilled nursing facilities and hospice programs.

“Many of those attending were referral sources with whom we deal directly, day in and day out,” reports Jody. “We had a good chance to share information with them about innovative VNSNY programs such as our SAGECare LGBT cultural sensitivity training and our specialized hospice services for COPD and heart failure patients and U.S. veterans.”

At the same time, notes Jody, “We got tremendous positive feedback from the other attendees about VNSNY as an organization. Virtually everyone we spoke with had very nice things to say about how much they liked working with VNSNY, and how they count on us to handle their most challenging cases.”

“It was an excellent day,” agrees Gloria. “Both individual nurse managers and the top leadership of different institutions were telling us how much they valued our partnership, and complimenting the quality of our intake staff. It was a really good feeling, to know that people have such a favorable view of the work VNSNY is doing!”