November 14, 2023–Welcome to “A Day in the Life”—the Frontline series that follows team members from different parts of VNS Health as they go about a typical day fulfilling our organization’s mission—to improve the health and well-being of people through high-quality, cost-effective health care in the home and community. As Senior Vice President, Personal Care, Jim Rolla is responsible for managing thousands of VNS Health team members—including approximately 6,000 home health aides (HHAs) as well as HHA supervisors and schedulers, the nurses who do assessments and draw up and oversee Personal Care clients’ plans of care, and other team members in various support positions. To learn how Jim keeps everything running smoothly, we asked him to walk us through his typical day. 5:15 a.m. I get up at the same time every day. If this was the weekend, I would go to the gym now. Since it’s a weekday, however, I start