Day In the Life
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A Day in the Life of Personal Care and MLTC Nurse Xiang Jin
July 11, 2022–Welcome to another edition of “A Day in the Life”—a Frontline series that follows team members from different parts of VNS Health as they go about a typical day at work. Xiang Jin, a nurse in VNS Health Personal Care, works three days a week calling on patients who belong to our Chinatown NNORC (Neighborhood Naturally Occurring Retirement Community), and two days per week caring for members of VNS Health’s MLTC health plan. We asked him to take us through a sample day of his (very full!) schedule. 5:30 a.m. I started at VNS Health six years ago as a per-diem nurse with the MLTC health plan, then I was offered three days a week as a NNORC nurse. I continue to work with the MLTC plan Mondays and Fridays because of the nursing shortage. I also do my own scheduling, which makes for a very busy week and long days! Because
A Day in the Life of Queens Speech-Language Pathologist Whitney Thomas
May 26, 2022–Welcome to another edition of “A Day in the Life”—a Frontline series that follows staff members from different parts of VNS Health as they go about a typical day at work. In honor of May being National Better Hearing and Speech Month, we’re featuring speech-language pathologist Whitney Thomas.
A Day in the Life of Bronx Geriatric Outreach Mental Health Specialist, Carmen Tirado
May 13, 2022–Welcome to “A Day in the Life”—a Frontline series that follows team members from different parts of VNSNY as they go through a typical day at work. Frontline recently followed Mental Health Specialist Carmen Tirado through her typical Wednesday. A 26-year VNSNY veteran, Carmen, who is out in the field three days a week, joined VNSNY Behavioral Health’s Geriatric Outreach program in 2000. For the past seven years, she has been based out of the FRIENDS office on East 153rd Street in the South Bronx. 4:30 a.m. I was born and raised in the South Bronx, but now I call Bridgeport, Connecticut home. I get up at 4:30 a.m., take a shower, start my coffee maker, get dressed, get my coffee, put my makeup on, do my hair, and then I’m ready to go! My daughter drops me off at the Bridgeport Metro-North train station around 5:45 a.m., and I
A Day in the Life: Erica Kaplan-Gebler, Occupational Therapist, VNSNY Home Care, Manhattan
April 12, 2022–Welcome to “A Day in the Life”—a Frontline series that follows team members from different areas of VNSNY as they go through a typical day at work. April is National Occupational Therapy Month—a time when we recognize the essential work that occupational therapists (OTs) do in addressing the practical functions involved with activities of daily living. On any given day, they might help a stroke patient learn how get dressed on their own again, work with a cardiac patient on conserving energy in order to perform practical tasks like cooking a meal, or teach a hip- or knee-replacement client how to bathe or shower safely, perhaps adding safety features like a grab bar. OTs essentially help patients regain the independence they need in order to live, safely and comfortably, in their own home environment. Occupational therapist Erica Kaplan-Gebler is a four-year VNSNY veteran, which means that COVID-19 hit just about
A Day in the Life: Demitrious Cáceres — Community Events Assistant, VNSNY CHOICE Community Outreach
November 18, 2021–Welcome to “A Day in the Life”—a Frontline series that follows staff members from different areas of VNSNY as they go through a typical day at work. Community Events Assistants play an essential role in supporting VNSNY CHOICE’s outreach activities. On top of operating and maintaining VNSNY’s vehicle fleet, a Community Events Assistant is also responsible for securing locations for neighborhood outreach, handling setup and takedown of equipment and displays, maintaining supply inventory, and supporting outreach staff throughout the course of a day’s work. Since joining the organization this past May, Demitrious Cáceres has ensured that CHOICE SelectHealth can provide outreach to all corners of Manhattan, the Bronx, Brooklyn, Queens, Nassau and Westchester—VNSNY’s SelectHealth service area… since he operates the SelectHealth van! “I’ve always been a people person, so I like engaging,” explains Demitrious. “I most enjoy talking with people out in the community, and because we deal with insurance,
A Day in the Life: Cristiana Coronado — Supervisor, Customer Care Center, CCSS
September 8, 2021–Welcome to “A Day in the Life”—a new Frontline series that follows staff members from different areas of VNSNY as they go through a typical day at work. Contact Center Shared Services (CCSS) representatives often provide the first direct contact that many current or potential consumers have with VNSNY. Just a few minutes on the phone can have a dramatic impact, coloring a consumer’s entire experience with the organization. A good call addresses questions, solves problems, and makes the caller feel valued and heard. A less than stellar one risks doing the exact opposite. An eight-year VNSNY veteran, Cristiana Coronado supervises a team of 20 agents at Contact Center Shared Services (CCSS), VNSNY’s center for responding to consumer inquiries and issues within its various lines of business. “This department is 24/7, and we are the frontline of the organization,” Cristiana explains. “Consumers might need to know an estimated time of arrival