Organizational News
Latest Organizational News
A Little Piece of VNS Health History Is Now Hanging in Our 220 Office!
April 7, 2025–It’s the VNS Health Centennial Patchwork Quilt from 32 years ago! Michele Nation-Cupid, Regional Operations Coordinator, tells the story of how the quilt was created (including the hidden messages) in this short (2 ½ minute) video. To view the video, click here!
A Knife Is Lying on the Subway Floor. What Should You Do?
February 25, 2025–VNS Health is committed to keeping its team members safe, particularly those who work in the field. In fact, VNS Health has an individual on staff whose primary focus is to keep all team members safe. Lauren Campbell, our Emergency Management and Employee Safety Director, works with departments across the organization as well as outside agencies to implement and maintain policies and procedures designed to keep both team members in the field and those based in the office as safe as possible. What does this mean for you? To help answer that, here below are five true-life situations experienced by VNS Health team members. We’ve included how the team member responded, along with Lauren’s advice on what to do if something similar should ever happen to you. Do you have a safety-related question for Lauren that you’d like to be considered for our next safety article? If yes, click here to
How Will the New Administration in Washington Impact Health Care and VNS Health?
January 21, 2025–A new administration in Washington often means new Federal health care policies. With President Trump taking the presidential oath of office yesterday, what changes will there be and how will they affect VNS Health? Frontline put these questions to Dan Lowenstein, Senior Vice President and head of our Government Affairs (GA) team. We now have a new president who’s bringing in his own cabinet, including new leadership in the U.S. Department of Health and Human Services and the Center for Medicare and Medicaid Services (CMS). What’s your big-picture view on how VNS Health will be impacted by this change? DL: VNS Health has been serving people in their homes and communities for over 130 years, through wars, economic upheaval, natural disasters, public health emergencies—and numerous elected leaders. Each administration will have its priorities, and we will develop relationships and advocate for the interests of our patients, clients and members, just
How Well Do You Know Thanksgiving? Take Our 2nd Annual Thanksgiving Quiz!
November 25, 2024–Thanks to VNS Health team members, thousands of New Yorkers with health challenges will be celebrating this Thanksgiving holiday where they most want to be, in their homes and communities, surrounded by family and friends. To all of our colleagues who have helped make Thanksgiving more cheerful for our patients, members, and clients, we once again dedicate this short quiz.
The 2024 Halloween Selfies and Photos Are Here!
November 5, 2024–VNS Health team members — and their friends and family — certainly had a lot of fun this Halloween! Click through the slideshow to see the scary, creative, adorable, and funny costumes that were sent in from across the organization! Thanks to everyone who submitted their photos! If you have any additional pictures to share, please send them in by clicking here. Happy Halloween from VNS Health!
The VNS Health Awards Ceremony Photos Are Here! Plus a Recording of the Celebration!
November 1, 2024–The first ever VNS Health Annual Awards Ceremony took place on Monday, October 28. On one special evening, 25 team members were honored. Congratulations again to all our amazing award winners! Next year, the awards ceremony will celebrate even more team members! In addition to the awards that were presented earlier this week, the new awards will include: Until next year, here are the photos of the 2024 VNS Health Awards Ceremony ceremony! And here is a recording of the event! To see profiles of the 2024 VNS Health Award Ceremony honorees, click here.
Announcing Our 2024 VNS Health Award Winners!
October 29, 2024–Read Their Stories and See the Full List of Nominees! Last night, on Monday, October 28, team members from across the organization were recognized and celebrated as the very best of the best in exemplifying VNS Health’s Mission and Core Values of Empathy, Integrity and Agility! The event included those who had received awards earlier in the year, as well as new awards for presentation to the winners of the Phyllis Mills Living Legend Award and the ESPRIT Awards. To see all the team members who were nominated for these awards, click here. Congratulations to all 16 of this year’s award winners! Click on their names here below to read more about them and their award. Rose Madden–Baer 2024 Phyllis Mills Living Legend Award (Click here for the finalists.) Arna Brammer 2024 ESPRIT Award Mossogbe Camara 2024 ESPRIT Award Ilona Furman 2024 ESPRIT Award Habeebah Haqq 2024 ESPRIT Award Jasmin
Meet Our 2024 Shared Services Contact Center Agent of the Year: Jasmin Harry
October 29, 2024–VNS Health Contact Center Agent Jasmin Harry is committed to the Center’s goal of “first call resolution”—to resolve a plan member’s needs or concerns on the first call. “I want to always be a person of my word and will do whatever it takes to make that happen,” says Jasmin, who was named VNS Health’s 2024 Shared Services Contact Center Agent of the Year. In her role supporting the Health Plans Medicare team, Jasmin’s commitment shone through in a recent interaction with the daughter of two plan members. The daughter contacted the Center to get her parent’s services changed. She got a verbal yes, but it took a while for the paperwork to come through. Jasmin was on it from the start, and worked tirelessly to ensure the changes were made quickly. “Jasmin treats all members the same and always tries to resolve their issues on the first call,” says
Another Batch of Truly Amazing Letters and Commendations!
September 30, 2024–More than 100 team members and teams from across the organization provided such an outstanding consumer experience that people wrote letters, called, emailed, or posted about them. To view their grateful notes and comments, simply scroll down or click on any of the areas below: Bronx “My friend.” One client’s daughter recently raved about the care home health aide Joyce Myrie provides to her mother, calling Joyce “compassionate, professional, and just above and beyond.” The daughter also said how much her mother misses Joyce on the weekends and refers to her as “my friend” in conversations with others. “I’m so proud of my teammate Gabby…” One VNS Health team member posted on our social media channel to give recognition to Mobile Crisis program assistant Gabrielle Perez, commenting, “I’m so proud of my teammate Gabby for saving a life and the work our Mobile Crisis teams do every day.” “Thank you