Hospice Care
Latest Hospice Care News
A Delivery Driver Starts Yelling at You. What Should You Do?
March 23, 2026–New York City is a place where millions of people live in close proximity to one another. With so many people, situations can sometimes arise that may threaten your safety. Here are three real-life incidents that actually happened to VNS Health team members. With that in mind, VNS Health has a team member whose job it is to help keep us all safe. Her name is Lauren Campbell, and she’s our Emergency Management and Employee Safety Director. For the past eight-plus years, Lauren has been working with teams across the organization to implement and maintain safety policies and procedures that are designed to keep both team members who work in the field and those who work in our offices as safe as possible. The following three incidents really happened to VNS Health team members. See how each team member responded. Then read Lauren’s recommended response to see how best to respond if you should
Our Social Service Professionals Share What They Like Best About Social Work
March 16, 2026–Happy Social Work Month! In honor of National Social Work Month, Frontline asked some of VNS Health’s nearly 600 social service professionals, “What do you like best about social work?” Here’s what they said: “Working together as a team to support people from all different backgrounds and circumstances—and witnessing the intimate moments during the last days of life when you see the best of humanity—are truly gifts. I never take them for granted.” Bianca Davies, LSW, Manhattan, Hospice Care “What I love about social work is being the voice for those who don’t believe they have a voice. The impoverished communities can be overlooked, and we make sure they are seen and heard.” –Debra Thomas, Associate Director, Children’s Mobile Crisis Team, Behavioral Health “My favorite part of this work is seeing the person behind the problem. I really believe in people’s possibilities, even when others only see their limitations. At its core, social
Test Your Knowledge of Patient Safety. Take Our Quiz!
March 10, 2026–This week, from March 8 through March 14, is Patient Safety Awareness Week, an annual recognition week that occurs each year at this time. How much do you know about patient safety? Take this quiz created by Catherine Schaefer, Vice President, Quality, Provider Services, and Vandana Arora, Patient Safety Program Manager—and find out!
VNS Health Is Off and Running in 2026: Check Out Our Latest News Briefs!
March 3, 2026–We’re only a few months into 2026, and lots of great things are happening across VNS Health. How do you keep up with everything? One easy way is to read the latest batch of News Briefs, below. And remember, if you have any news or happenings that you’d like to share in an upcoming News Briefs, please click here. VNS Health Earns Heart Failure Certification from the American Heart Association VNS Health Home Care has earned the American Heart Association (AHA) Heart Failure Certification, a recognition that reflects excellence in delivering standardized, evidence-based treatment. With relatively few home care organizations in our service area holding this accreditation, this achievement further differentiates us as a provider of both home-based 4Ms Age-Friendly Care and expert heart failure care for patients living with heart failure. Among the steps taken to achieving the certification—and as part of VNS Health’s unwavering commitment to high-quality care—our Home
VNS Health Hospice Partnership Expands Access to End-of-Life Care on Roosevelt Island
February 17, 2026–A new VNS Health Hospice partnership with NYC Health + Hospitals/Coler, a long-term care facility on Roosevelt Island, was finalized in early January. The collaboration marks an important milestone in strengthening services on the island, and will significantly expand access to high-quality, compassionate end-of-life care for its residents. The agreement follows months of coordination among our Hospice, Business Development and Legal teams, as they worked closely with Coler’s leadership and staff to ensure alignment and seamless integration of hospice services into existing care plans. Through this agreement, VNS Health will deliver community-based hospice care directly at the bedside, allowing residents to remain in a familiar setting while receiving specialized interdisciplinary care. In just its first several weeks, the partnership has already generated multiple referrals and admissions.
“You Are Heroes!” “Beyond Fabulous!” Check Out the Latest Letters and Commendations!
February 3, 2026–In the last few months, more than 100 team members and teams from across the organization provided such an outstanding consumer experience that people wrote letters, called, emailed, or posted about them. To view their grateful notes and comments, simply scroll down or click on any of the areas below: Bronx “Thanks for the amazing job she provided.” Home health aide Sarah Abban was complimented by the daughter of a Bronx client who called to say, “thanks for the amazing job she provided”—adding that her mom “felt great” with Sarah. “Very kind.” A client called to express her appreciation for home health aide Keshawn Davis, stating that Keshawn was “very kind” to her and provided “the best care.” Brooklyn “So impressed.” The daughter of one Brooklyn patient called to say how “very pleased” she was with VNS Health, and that she is “so happy with how far my mother has
Second Cohort Completes “Leadership Unlocked” Program
February 2, 2026–On January 21st, 13 leaders from across the organization successfully completed the second cohort of Leadership Unlocked. This 15-week leadership development program is designed to deepen leadership capabilities through interactive learning experiences, coaching, assessments, VNS Health site visits and internal networking opportunities. The cohort’s final projects aimed at improving our Employee Engagement Survey results by applying leadership insights directly to real organizational challenges. Congratulations to Josie Aquino, Justin Bain, Janice Leacock-Bennett, Carlin Brickner, Alissa Churchill, Ann Mary Ferrie, Kelly Harned, Roger Herr, Priya Mendon, Amy Mitchell, Tara Noto, Richard Parnell, and Nausheen Rokerya!
A Monster Snowstorm Doesn’t Faze Our Team Members! See Photos, Video!
January 27, 2026–Wow, what a snowstorm we just had! And now, freezing temps! But that doesn’t keep us from providing care to our patients, members and clients! To see snowstorm photos and a selfie video from team members sent in, look here below! If you have a snowstorm photo you’d like to share, please submit it to Frontline here, and we’ll add it to the gallery. Ernesto Aglibot, Hospice RN, did not let an iced-over wiper stop him from seeing patients!
Team Members in the News: December Highlights!
January 13, 2026–December may be a time when much of the world slows down, but when it comes to great stories in the press, VNS Health was full speed ahead last month! From our MAP and MLTC health plans achieving 5 Stars to powerful accounts of care and compassion delivered at home, our organization continues to make headlines,—reflecting the many ways VNS Health team members go above and beyond to make a difference in the lives of others so that they can continue to live at home and in their communities. Team members featured in December news stories include: Associated Press Highlights VNS Health MAP Plan’s 5-Star Ratings The Associated Press reported that VNS Health’s dual-eligible Medicaid Advantage Plus (MAP) plan, VNS Health Total (HMO D-SNP), earned a five-star Overall Quality Rating from the New York State Department of Health for the second consecutive year—making it once again the only MAP plan in the state