July 22, 2024–INSIDE PROVIDER SERVICES with David Rosales Hello, and welcome to my Frontline column, “Inside Provider Services.” I’m excited to be sharing this column, which will focus on our Provider Services teams—Home Care (CHHA), Hospice, Behavioral Health, Personal Care and the CMO—and all the great work they’re doing. So let’s get started! Earlier this year, I was interviewed for our external newsletter, VNS Health Today. The very first question I was asked: “What would you say is VNS Health’s greatest strength as an organization?” I replied that I thought it was our ability to build trust with our patients and their families and to change the entire direction of their lives. When we do that, I said, that’s where the magic happens. I truly believe this. Our ability to build trust and change lives is why so many providers in the community turn to us to manage a patient’s care after