Objectives in Action
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Creating a Meaningful and Attractive Work Experience for Our HHA Team Members
December 10, 2024–Welcome to “Objectives in Action,” our continuing series that features teams from across the organization that are working to make our Top Company Objectives a reality. Top Company Objective: Make our field-based roles the obvious choice for top talent. Team: Personal Care The Situation: Just as with clinicians, demand for talented home health aides is great. To recruit and retain top HHA talent, the Personal Care team realized it needed to take additional steps to provide a meaningful and attractive work experience for our HHA team members. Top Company Objective in Action: To enhance home health aides’ work environment, the Personal Care team created a VNS Health Rewards program, which rewards HHAs who meet specific performance benchmarks with financial bonuses that are then added directly to their weekly paychecks. By fostering a culture of recognition with VNS Health Personal Care, this program has become a cornerstone of workforce retention. The
Expanding the Reach and Impact of Behavioral Health Services in the Bronx
August 20, 2024–Since early this year, Frontline has been highlighting teams from across the organization who are working to make our Top Company Objectives a reality. Today’s “Objectives in Action” team in the spotlight: Behavioral Health. Top Company Objective: Expand the reach and impact of care management and behavioral health solutions serving high-need populations. Team: Behavioral Health The situation: In neighborhoods of the Bronx that have large percentages of residents living below the poverty line (including the South Bronx), health and wellness resources are limited and can be difficult to access, particularly behavioral health resources. As a result, residents tend to receive services in a fragmented way and aren’t getting the comprehensive, integrated care they need. To make the situation even worse: These communities also have high rates of mental health and substance use disorders that often go untreated. Top Company Objective in action: For years, VNS Health has provided mental health
Reaching Even More Vulnerable New Yorkers Across New York State
June 4, 2024–Here is the latest in our series, “Objectives in Action.” Each month, we feature a team from across the organization that’s working to make one of our 4 Top Company Objectives a reality. Today we feature our Health Plans team. Top Company Objective: Lead New York State in integrated long-term care (VNS Health Total) Team: Health Plans The opportunity: VNS Health is looking to grow its integrated health plan, VNS Health Total, available to New Yorkers eligible for Medicare, Medicaid, and MLTC (long term services and supports). We are actively expanding our service area to include additional counties in Upstate New York. Our Total product became available in July 2023 in Albany, Rensselaer and Schenectady Counties; it will also be offered in the fall to residents in Erie (Buffalo) and Monroe (Rochester) Counties for 2025, pending DOH approval. The existing footprint of our MLTC plan now extends to over thirty-five
Improving Hospice Quality of Care by Supporting and Empowering Families
April 30, 2024–Here is the latest in the series, “Objectives in Action.” Each month, we’ll feature a team from across the organization that’s working to make one of our 4 Top Company Objectives a reality. Next up, our Hospice Care team. The VNS Health Hospice Care team has a challenging pair of Objectives: To lead the New York City hospice market in quality and improve the financial sustainability of our Hospice program. By making this happen, the team will also be helping VNS Health achieve our Top Company Objective of bringing our operating margins and cost structure in line with the rest of the industry. Here’s the story behind the many exciting patient-centered initiatives the Hospice team has launched to achieve their Objectives and support and empower families, all with an eye towards improving quality of care. The situation: The goal of hospice care is to have a patient remain comfortable and
When Listening Turns to Action
March 26, 2024–Here is the latest in the series, “Objectives in Action.” Each month, we’ll feature a team from across the organization that’s working to make one of our 4 Top Company Objectives a reality. Next up, our Home Care team. Top Company Objective: Make our field-based roles the obvious choice for top talent. Team: VNS Health Home Care The situation: Newly hired home care clinicians were feeling overwhelmed and unsupported when they started working at VNS Health and, as a result, many were leaving the organization after just a few months. As if that’s not challenging enough: Additionally, due to the nationwide clinician shortage, longtime VNS Health clinicians have had to take on more caseloads and were experiencing burnout. Top Company Objective in action: To help improve the work experience for both new and longtime team members, the Home Care team has been holding frequent listening roundtables with field clinicians
Objectives in Action:
“No Medicaid? No Problem!”
February 20, 2024–Welcome to our new series, “Objectives in Action.” Each month, we’ll feature a team from across the organization that’s working to make one of our 4 Top Company Objectives a reality. First up, our Health Plans’ Medicaid Operations team. Top Company Objective: Lead New York State in integrated long-term care (MAP) Team: Medicaid Operations The situation: About one-third of the people who apply to our two Medicaid long-term care plans—Managed Long Term Care (MLTC) and Total (our Medicaid Advantage Plus, or MAP plan)—have errors or lapses in their Medicaid coverage that need to be fixed before they can enroll. As if that isn’t challenging enough: Processing the paperwork and getting state approval to enroll someone into a plan was taking a long time—79 days on average. Top Company Objective in action: To address these issues, the Medicaid Operations team, which is part of the Health Plans’ Medicaid Eligibility Unit (MEU) and consists