INSIDE PROVIDER SERVICES with David Rosales
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Exciting Things Are Happening in the South Bronx
August 30, 2024–INSIDE PROVIDER SERVICES with David Rosales Welcome to the second installment of my Frontline “Inside Provider Services” column. As Chief of Provider Services, I oversee the Home Care, Hospice, Behavioral Health, Personal Care and CMO teams. It’s always exciting for me when one of those teams introduces a new service or figures out a new way to serve our patients and clients—particularly when it’s clear this innovation is going to help extend our mission and let us help more people in need. That’s happening at our Behavioral Health clinic in the South Bronx. For the first time, we’re going to be able to provide individuals in the Bronx with coordinated services that address all their behavioral health needs (including substance use treatment) under one roof while also connecting them to primary care and social services—all in support of their overall health and well-being. We’re able to offer this whole-person, patient-centered
Changing Lives—and Making Magic Happen—in the Rockaways
July 22, 2024–INSIDE PROVIDER SERVICES with David Rosales Hello, and welcome to my Frontline column, “Inside Provider Services.” I’m excited to be sharing this column, which will focus on our Provider Services teams—Home Care (CHHA), Hospice, Behavioral Health, Personal Care and the CMO—and all the great work they’re doing. So let’s get started! Earlier this year, I was interviewed for our external newsletter, VNS Health Today. The very first question I was asked: “What would you say is VNS Health’s greatest strength as an organization?” I replied that I thought it was our ability to build trust with our patients and their families and to change the entire direction of their lives. When we do that, I said, that’s where the magic happens. I truly believe this. Our ability to build trust and change lives is why so many providers in the community turn to us to manage a patient’s care after