INSIDE PROVIDER SERVICES with David Rosales
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3 AI Solutions That Could Be Game Changers for Provider Services
August 11, 2025–INSIDE PROVIDER SERVICES with David Rosales Welcome to the latest installment of “Inside Provider Services,” my column in which I talk about important things that are happening within our Home Care, Hospice, Behavioral Health, Personal Care and Care Management Organization teams. One topic that’s been getting a lot of attention lately—and that I’m very excited about—is artificial intelligence (AI) and how AI solutions can enhance the way we work. I believe AI is going to transform our organization and how we provide care at VNS Health. AI not only has the potential to improve the quality of our care and the consumer experience, but it’s going to free us from having to do repetitious tasks that take up a lot of time, so we can focus more on the care itself. Here are a few examples of what I mean: Documenting Home Care and Hospice clinical visits Documentation is one
Age-Friendly “M” Words Make a Difference
March 4, 2025–INSIDE PROVIDER SERVICES by David Rosales Welcome to the latest installment of my Frontline column, “Inside Provider Services,” where I talk about what’s going on with our Home Care, Hospice, Behavioral Health, Personal Care and Care Management Organization teams. Patients, old and young, who feel listened to and involved in their care—whether that care is provided in a hospital or a facility, a doctor’s office, or within the home—are more likely to have better health outcomes than those who don’t feel engaged in their care. Empathetic, friendly care that involves patients can make a real difference. Here’s something else that can happen when patients feel listened to and involved in their care—it can help improve the consumer experience. We’re seeing just that, first-hand, in our Home Care patient satisfaction ratings. Last month, the Home Care team received 3 Stars in the Centers for Medicare and Medicaid Services (CMS) rating that measures patient
When It Comes to Action Plans, One Size Does Not Fit All
November 8, 2024–INSIDE PROVIDER SERVICES with David Rosales Welcome to the latest installment of my Frontline column, “Inside Provider Services,” where I talk about what’s going on with our Home Care, Hospice, Behavioral Health, Personal Care and Care Management Organization teams. It’s hard to believe it’s already November. Before you know it, it’ll be Thanksgiving. Here’s something else that falls into the “before you know it” category: our 2024 Employee Engagement Survey, which was just sent out. This is the survey where we ask you to tell us about your work and how you feel about working for this organization. Since this year’s Employee Engagement Survey just went out, both my column and John’s “Inside Health Plans” column this month are focused on the Action Plans that have been happening across the organization this past year to address feedback that you and your colleagues shared in last year’s Employee Engagement Survey. So here are
Exciting Things Are Happening in the South Bronx
August 30, 2024–INSIDE PROVIDER SERVICES with David Rosales Welcome to the second installment of my Frontline “Inside Provider Services” column. As Chief of Provider Services, I oversee the Home Care, Hospice, Behavioral Health, Personal Care and CMO teams. It’s always exciting for me when one of those teams introduces a new service or figures out a new way to serve our patients and clients—particularly when it’s clear this innovation is going to help extend our mission and let us help more people in need. That’s happening at our Behavioral Health clinic in the South Bronx. For the first time, we’re going to be able to provide individuals in the Bronx with coordinated services that address all their behavioral health needs (including substance use treatment) under one roof while also connecting them to primary care and social services—all in support of their overall health and well-being. We’re able to offer this whole-person, patient-centered
Changing Lives—and Making Magic Happen—in the Rockaways
July 22, 2024–INSIDE PROVIDER SERVICES with David Rosales Hello, and welcome to my Frontline column, “Inside Provider Services.” I’m excited to be sharing this column, which will focus on our Provider Services teams—Home Care (CHHA), Hospice, Behavioral Health, Personal Care and the CMO—and all the great work they’re doing. So let’s get started! Earlier this year, I was interviewed for our external newsletter, VNS Health Today. The very first question I was asked: “What would you say is VNS Health’s greatest strength as an organization?” I replied that I thought it was our ability to build trust with our patients and their families and to change the entire direction of their lives. When we do that, I said, that’s where the magic happens. I truly believe this. Our ability to build trust and change lives is why so many providers in the community turn to us to manage a patient’s care after