Enterprise
Check Out the Latest “VNSNY in the News” Media Highlights!
May 6, 2022–RNs Ruth Caballero and Philip Leon Explain Why Home Health Matters in Manhattan Voice With National Nurses Week in full-swing, VNSNY RNs Ruth Caballero and Philip Leon were featured in a new piece published in Manhattan Voice, “Six Things You Might Not Know About Home Health Care Nurses.” Above all, the message they share is that home nursing is extremely fulfilling for those in the field, but also for the patients too. Read the whole piece here! Manhattan Voice is the #1 source for local news and health tips covering Manhattan. This article also ran in the online and print versions of Your Health Voice, Bronx Voice and Queens Voice for a total print circulation of 40,000 and 47,520 unique visitors per month. VNSNY Home Health Aide Geraldine Singleton on the Importance of Bringing Joy to Homebound Seniors VNSNY’s Senior Vice President of Partners in Care, James Rolla shares an
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Happy Holidays from Marki Flannery, as She Shares VNSNY’s 2019 Highlights in this Special Holiday Video!
December 18, 2019–It’s been quite a year! From the launch of our new care management organization, Care 360° Solutions, to the robust growth of our other provider programs and CHOICE Health Plans, VNSNY continued to raise the bar in 2019. In this special holiday video, President and CEO Marki Flannery reviews the highlights of the past 12 months and offers her own message of thanks to everyone at VNSNY for making this a year to remember!
Coming this January: A New and Improved IT Help Desk!
December 4, 2019–New Help Desk for IT Support Is Just One of Many Technology Enhancements in the Works Feedback from staff is critical to the process of improving the way we at VNSNY work and the resources we rely on to get our jobs done. At VNSNY Cafés, CHOICE Town Hall meetings and through our Employee Engagement surveys, we heard repeatedly that the difficulty in getting IT support from the Help Desk was frustrating. Our IT department responded! As of January 16th, when you contact the IT Help Desk by phone or through the Intranet, you’re going to notice a vastly improved service—starting with speedier phone pickups, even when demand is heavy. The company Unity BPO is taking over the staffing of VNSNY’s IT Help Desk. With this new partner in place, staff members’ calls will be answered more quickly and their IT issues will be resolved faster. “The result will be
Meet the 2019 ESPRIT Award Winners!
November 18, 2019–
In Honor of National Home Care and Hospice Month: 5 Interesting Facts about Home Care, Hospice and VNSNY!
November 14, 2019–1. Home care significantly reduces overall healthcare expenses. For example, a 2017 study by researchers at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University, published in the American Journal of Medicine, found that patients who receive home health care after a hospital discharge save the system about $6,500.00 over the course of a year. 2. On any given day, VNSNY has over 44,000 patients and CHOICE plan members in its care. 3. VNSNY is the only organization trained and credentialed to provide the highest level of culturally competent home- and community-based care to the LGBTQ community throughout the five boroughs of New York City, Nassau, Suffolk and Westchester counties. 4. VNSNY Hospice is now the 8th largest hospice program in the U.S. That’s according to the latest Centers for Medicare and Medicaid statistics. We’re also the largest hospice in New York State! 5. Last year, VNSNY provided
Quickly Find Out What’s Happening … News Briefs from Around VNSNY!
November 13, 2019–Welcome to November’s “News Briefs from Around VNSNY”—a Frontline feature that provides brief updates on recent news and events across the organization. If you have a news brief you’d like to be considered for an upcoming edition, please click here. November is National Home Care and Hospice Month! Hats off to everyone at VNSNY for helping to provide home care and home hospice services to our patients, clients, and health plan members! Click here to read 5 interesting facts about VNSNY and the home care and hospice industry. Our Care Management Organization Has a New Name: VNSNY Care360˚Solutions This branding reflects the comprehensive “360 degree” care management that VNSNY’s recently launched care management organization provides to high-risk insurance plan members. VNSNY Care360˚Solutions is now managing the care of more than 400 CHOICE members, its highest enrollment to date. In addition, the business unit just signed its first contract with an
VNSNY Does Halloween! Check Out These Amazing Costumes!
November 1, 2019–Thanks to the people who provided their names and departments. If you’d like to see your name and department listed, please contact us by clicking here. Many thanks to Griselle Aviles, Nancy Vitale, Peggy Taber and Christine Garcia for the great photos.
We asked Business Staff: “How Does Your Work Support VNSNY’s Mission?” Here’s What They Said.
October 31, 2019–Happy VNSNY Business Staff Week! To honor this special week, Frontline VNSNY asked a few business staff members from across the organization to explain in their own words how their work contributes to VNSNY’s mission and delivery of care. Here is how they responded: Resolving Any Issues and Concerns CHOICE Members May Have “Within the Grievance and Appeals Department, we continuously work to advocate for the CHOICE plans while also supporting our members in an effort to resolve any issues and concerns they have. Whatever the issue might be, it’s our goal to work with the member and the appropriate CHOICE teams to ensure the member receives optimal service!” Tiyahnni Moses, Grievance and Appeals Specialist, VNSNY CHOICE Developing a Relationship in Every Call “My role helps provide communication between patients and VNSNY staff. We provide excellent customer experience and positive interactions in every call by treating patients with genuine empathy and, most
Workday Launched Thursday. How To Resources are Right Here!
October 29, 2019–The launch of VNSNY’s new Workday human resources, finance, and payroll system is this Thursday, October 31st. But no need to wait until then to find out how intuitive Workday is to use. You can begin taking a look at the Workday “just-in-time” resources in advance—they’re just a click away! All other resources will be available in time for go-live. To view these resources, open your browser to the VNSNY Intranet first and then click on the links below. You can also access the Workday resources by going to the VNSNY Intranet home page and clicking on the Workday icon. Quick reference guides for fast learning. Click here to view close to 50 step-by-step reference guides that will teach you how to use different Workday applications. (If the guides do not come up right away, try opening your Intranet browser first and then click on the link above.) See-for-yourself training
“Giving Staff the Tools They Need”—How SAGECare’s LGBT Training Continues to Resonate with VNSNY Caregivers
October 16, 2019– VNSNY is now in its third year of providing SAGECare LGBT competency training to its employees. Today, this training—which teaches the importance of respecting all sexual orientations and gender identities, and outlines specific ways to achieve this—continues to resonate with VNSNY staff members. “We recently had four wonderful training sessions with HHA supervisors at Partners in Care,” says Sadiya Abjani, a trainer from SAGE, the advocacy group for LGBT seniors, who works frequently with VNSNY staff. “Partners in Care, and VNSNY as a whole, do an amazing job of cultivating an incredibly diverse workforce. This diversity lifts our SAGECare training to a completely different level, by letting us hear where different people are coming from in their journey of understanding and caring for our LGBT constituency.” In her recent Partners in Care sessions, notes Sadiya, “There were definite ‘ah-hah’ moments for those attending.” While the 90-minute sessions were often