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Latest Health Plans News
How Team Members Are Harnessing AI in Their Daily Jobs
July 14, 2025–In his July CEO Zoom, CEO Dan Savitt introduced VNS Health’s new Top Company Objective: Harness AI to transform how we engage, support, and care for those we serve, empowering our teams to achieve superior health outcomes. This transformation has already begun, with team members from across the organization using AI to empower how they do their daily work. If you would like to share how you are using AI, please click here to answer a very short survey. We’d love to hear from you! To give you just a small example, here is how 16 team members said they’re using AI to help them in their jobs:
Meet Our 2025 Shared Services Contact Center Agent of the Year!
July 9, 2025–Congratulations to Joy Jackson, VNS Health’s 2025 Shared Services Contact Center (CCSS) Agent of the Year! Joy’s award, which was determined by votes from her peers, will be formally presented to her at our annual VNS Health Awards Ceremony in October. You can tell why Joy is being recognized as soon as you meet her. A skilled listener, she’s known for the consistent support she provides to our health plan members as well as for her warmth and unwavering dedication. Whether she’s patiently resolving a complex issue for a plan member or helping out a colleague, Joy’s kindness and professionalism are always on display. Joy joined VNS Health Health Plans in September 2018 as a temporary employee and was quickly recognized for her ability to connect with plan members. During the pandemic, she transitioned to a permanent role on the MLTC support team before moving over to the Medicare
First Cohort Completes Leadership Development Program
June 24, 2025–On June 18, 14 Vice Presidents and Directors from across the organization completed our first “Leadership Unlocked” program, a dynamic 15-week Leadership Development Program designed to deepen each participant’s leadership capabilities through interactive learning experiences, coaching, assessments, VNS Health site visits and internal networking opportunities. Our first cohort concluded with two final projects, focused on Patient Satisfaction and Member Experience. A second cohort will be launched in the Fall, and additional cohorts will be offered in 2026. See the photos here of their final presentations and graduation!
“An A+!” … “I Would Cry My Eyes Out If She Left!” … Check Out These Outstanding Consumer Experiences!
June 10, 2025–Over the past four months, more than 70 team members and teams from across the organization provided such an outstanding consumer experience that people wrote letters, called, emailed, or posted about them. To view their grateful notes and comments, simply scroll down or click on any of the areas below: Bronx “A wonderful combination of compassion and competency.” A Bronx Home Care patient left a compliment on social media for nurse Donna Marcu. Donna is “a wonderful combination of compassion and competency,” the patient wrote. “She is an absolutely lovely person and is a credit to her profession, your organization, and to herself. Working with her was an absolute pleasure.” “I would cry my eyes out if she left.” Home health aide Naomi Zampaligre was recently praised by a client’s mother who noted how “thorough, professional, kind, and compassionate” Naomi is in caring for her son, who is deaf. “The
Do You Know What an Amazing Member Experience Looks Like? Take This Quiz!
June 3, 2025–This is the second in our series of quizzes showcasing our organization’s expertise. Today, we’re featuring a quiz by Kristen Mancinelli. Over the years, Kristen has trained thousands of VNS Health team members on how to provide an excellent consumer experience. In her current role as Director of Member Experience in Quality Care Management, Kristen, along with Dan Isgro, Education Manager, have been providing member experience workshops for Health Plan team members to help enhance their member experience skillset. How well would you respond to a Health Plan member on the phone in the following situations? Take the quiz and find out!
VNS Health Celebrates Nurses Month! Photos! Videos!
May 29, 2025–To celebrate our truly amazing nurses, VNS Health held Nurses Month events in all five NYC boroughs as well as in Westchester and Long Island. To view photos from each of these celebrations – plus videos of government officials giving special tributes to VNS Health – click here below! Manhattan — May 1, 2025 Queens — May 7, 2025 Westchester — May 13, 2025 Bronx — May 14, 2025 At our Bronx event, Bronx Borough President Vanessa Gibson celebrated VNS Health Nurses with an inspiring talk and a proclamation. She also dedicated five full nursing school scholarships at Touro University for residents of the Bronx. To view the video click here below. NY News 1 and Bronx News 12 also covered the event, which included honoring Jean Verlus, our 2025 Nurse of the Year, and the announcement of the scholarships dedicated to residents of the Bronx. Click here for NY
Money Digest Shares Why VNS Health Health Plans Are a Great Choice for Utica Retirees
May 29, 2025–
The Queens Times Spotlights Hospice Nurses at Queens Nurses Month Celebration
May 15, 2025–
Using “Rachel,” an AI Care Specialist, to Connect with Health Plan Members
May 13, 2025–Welcome to “Objectives in Action,” our on-going series that features teams from across the organization that are working to make our Top Company Objectives a reality. Top Company Objectives: Teams: Health Plans (including the Health Plans Business Implementation Team, Member Experience, and Member Retention), Care Management, CCSS, Compliance/Legal, IT (including IT Data Architecture Services), Provider Operations, and Provider Relations. The situation: Last fall, our Health Plans team enrolled around 10,000 new members in our stand-alone Medicare Advantage (MA) health plans—Easy Care and EasyCare Plus. While the annual enrollment period was extremely successful, to get this record number of new members on-boarded quickly was a challenge. That’s because the health risk assessment process—a key part of on-boarding, which ensures the member gets the right level of care—requires a real-time phone interview, and these MA members can be hard to reach. Zoom in: Because EasyCare and EasyCare Plus members are quite active