Do You Know What an Amazing Member Experience Looks Like? Take This Quiz!

This is the second in our series of quizzes showcasing our organization’s expertise.

Today, we’re featuring a quiz by Kristen Mancinelli. Over the years, Kristen has trained thousands of VNS Health team members on how to provide an excellent consumer experience. In her current role as Director of Member Experience in Quality Care Management, Kristen, along with Dan Isgro, Education Manager, have been providing member experience workshops for Health Plan team members to help enhance their member experience skillset.

How well would you respond to a Health Plan member on the phone in the following situations? Take the quiz and find out!