August 27, 2020–In mid-March, as COVID-19 engulfed the New York area, VNSNY shifted practically overnight to a largely virtual operation, using a variety of applications for its virtual meetings. In August, after five months of testing different applications, VNSNY will be switching to Zoom as its virtual meeting solution. Zoom has been selected as the virtual meeting application of choice to be used across the organization as well as for virtual visits with patients in several of the clinical areas. The addition of Zoom is about getting ready for a post-COVID world, according to Brent Flack-Davison, Vice President, Strategy, Performance, and Innovation. “No one knows what our workplaces will look like in the immediate future,” says Brent, “but we want VNSNY to be as prepared as possible. One key to this is having a flexible, easy-to-use video conferencing platform. Flexibility is especially important for virtual visits, which are still evolving across the