Objectives in Action
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When Listening Turns to Action
March 26, 2024–Here is the latest in the series, “Objectives in Action.” Each month, we’ll feature a team from across the organization that’s working to make one of our 4 Top Company Objectives a reality. Next up, our Home Care team. Top Company Objective: Make our field-based roles the obvious choice for top talent. Team: VNS Health Home Care The situation: Newly hired home care clinicians were feeling overwhelmed and unsupported when they started working at VNS Health and, as a result, many were leaving the organization after just a few months. As if that’s not challenging enough: Additionally, due to the nationwide clinician shortage, longtime VNS Health clinicians have had to take on more caseloads and were experiencing burnout. Top Company Objective in action: To help improve the work experience for both new and longtime team members, the Home Care team has been holding frequent listening roundtables with field clinicians
Objectives in Action:
“No Medicaid? No Problem!”
February 20, 2024–Welcome to our new series, “Objectives in Action.” Each month, we’ll feature a team from across the organization that’s working to make one of our 4 Top Company Objectives a reality. First up, our Health Plans’ Medicaid Operations team. Top Company Objective: Lead New York State in integrated long-term care (MAP) Team: Medicaid Operations The situation: About one-third of the people who apply to our two Medicaid long-term care plans—Managed Long Term Care (MLTC) and Total (our Medicaid Advantage Plus, or MAP plan)—have errors or lapses in their Medicaid coverage that need to be fixed before they can enroll. As if that isn’t challenging enough: Processing the paperwork and getting state approval to enroll someone into a plan was taking a long time—79 days on average. Top Company Objective in action: To address these issues, the Medicaid Operations team, which is part of the Health Plans’ Medicaid Eligibility Unit (MEU) and consists