April 9, 2024–As a peer specialist with VNS Health’s Intensive Mobile Treatment (IMT) team, Waldina Palacios provides help to vulnerable, unhoused New Yorkers who are navigating severe mental health challenges. This means meeting them wherever they may be living—in a shelter, a single-room occupancy residence (SRO), a hospital, or on the streets. Over more than two decades, Waldina has held many positions at VNS Health, including escort translator, home health aide, and HHA coordinator. During this time, Waldina also experienced VNS Health as a family member – her grandmother was a patient in the Shirley Goodman and Himan Brown Hospice Residence near East 96th Street. (“The place felt like home,” says Waldina. “So cozy and comfortable. Everyone there gave her such good care.”) Waldina’s current role with the Behavioral Health team, she says, is her dream job. It’s also one she didn’t even know existed until recently. Here, in her own words,