Ambient AI Is Going to Enhance Patient and Clinician Experience. This Video Shows Why.

VNS Health is introducing an Ambient AI documentation platform called Nestmed to our Home Care clinicians for use during patient visits, starting with our Long Island teams.

How it works: At the start of each home visit, the clinician taps the Nestmed app on their tablet screen. The app then uses ambient listening to capture clinically relevant information from the visit. Once the visit ends, the app goes on to complete much of the relevant documentation. The clinician simply needs to review the notes, amend as needed, and approve them for transfer into the patient’s electronic medical record.

This is going to be a real game-changer for us. To see how, watch the video below.

It features three field clinicians from our Home Care team—PT Billy Campbell and RNs Pryanka Kaur and Debbie Starace—who, for the past few months, have been using Ambient AI for start-of-care visits in a test pilot.

In their own words, hear why they’re so excited.

Ambient AI Is Also Going to Help Us Achieve Three of Our Top Company Objectives. Here’s How:

• Top Company Objective: Harness AI to transform how we engage, support, and care for those we serve, empowering our teams to achieve superior health outcomes.

Objective in Action: Since Ambient AI helps complete much of the documentation required for home visits, the clinician is free to focus on the patient. The result: enriched interactions that improve patient experience and, ultimately, lead to superior health outcomes. As Pryanka notes in the video, with the use of Ambient AI, “The interactions have become more organic—we’re speaking to the patient eye-to-eye.”

• Top Company Objective: Make our field-based roles the obvious choice for top talent.

Objective in Action: Ambient AI significantly reduces documentation time, leading to a better experience for our field clinicians—since it enables them to focus more on their patients and they’ll no longer need to finish documenting in the evenings. This, in turn, will help us attract top talent and retain the talented team members we have. To quote Debbie in the video: “I became a clinician to help patients. If we don’t have to focus on paperwork and I can just focus on the patient, that’s a win for me.”

• Top Company Objective: Bring our operating margins and cost structure in line with the rest of the industry.

Objective in Action: An enhanced patient experience and improved outcomes will contribute to better Star ratings, potentially qualifying us for financial incentives. To give just one example of this enhanced patient experience, in the video, Billy says: “The patient sees you focused a hundred percent on them, not on your tablet.”