Sunny Babbar, Supervisor, Systems Administration and Support, IT Service Support

“I’m a go-to guy for fixing a glitch or showing someone how to use new technology.”

Known as much for his ready smile and eagerness to lend a hand as for his technical wizardry, Sunny is a people person who’s long been, as he puts it, “a go-to guy” for IT support at VNSNY’s 220 East 42nd Street office. “There’s no such thing as a predictable day for me,” he notes. “I’m rarely able to complete anything I’ve planned for the day, because new issues and changes seem to arise every few minutes. So that’s kind of the challenge, but it’s also what I love about my job.” One of Sunny’s more recent hurdles has been getting audiovisual meetings going, because there are so many more conference rooms in VNSNY’s 220 office than there were at the organization’s former workspace at 1250 Broadway. Still, he usually manages to work his magic and get things running, as he has had throughout his nearly two decades at VNSNY. “I try to solve my colleagues’ problems and help as many people as I can—whether it’s fixing a glitch, or showing someone how to use new technology or equipment so they’ll be able to do it themselves the next time they encounter the same problem.” When it comes to doing his job well, adds Sunny, patience is every bit as important as technical know-how. “If you don’t have patience,” he says, “especially when it comes to technical issues, then you’re really not helping; you’re only adding to someone’s frustration levels.”